Michel Rojas Garcia
Charlotte
Summary
Dynamic hospitality professional with extensive experience at Tacos 4 Life, excelling in food presentation and customer service. Proven ability to enhance guest satisfaction through effective teamwork and order accuracy. Recognized for maintaining high standards during peak hours, ensuring exceptional dining experiences that foster repeat business.
Overview
7
7
years of professional experience
Work History
Expo/Assistant Food Runner/cashier
Tacos 4 Life
Charlotte
10.2024 - Current
- Maintained cleanliness and organization of serving stations and dining areas.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Ensured all dishes were served at the correct temperature and presentation.
- Checked all dishes before delivering them to ensure quality standards were met.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Server/Cocktail Bartender
Courtyard by Marriott
Charlotte
07.2024 - 10.2024
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Morazan
Charlotte
05.2024 - 07.2024
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
Server
Santa fe Mexican restaurant
Charlotte
01.2018 - 09.2021
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Presented menus and answered questions regarding items.
Education
High School Diploma -
Myres Park Highschool
07-2021
Skills
- Food presentation
- Order accuracy
- Cash handling
- Customer service
- Time management
- Strong teamwork
- Table bussing
- Server support
- Opening and closing procedures
- Hospitality service expertise
Languages
Spanish
Native/ Bilingual
Timeline
Expo/Assistant Food Runner/cashier
Tacos 4 Life
10.2024 - Current
Server/Cocktail Bartender
Courtyard by Marriott
07.2024 - 10.2024
Server
Morazan
05.2024 - 07.2024
Server
Santa fe Mexican restaurant
01.2018 - 09.2021
High School Diploma -
Myres Park Highschool