Micheal Lee
Sam's Club
Conover
2
Languages
1
Certification
7
years of professional experience
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Team Leader
2 Years 2 Months- Led team in achieving operational goals through effective communication and collaboration.
- Trained new associates on customer service protocols and inventory management systems.
- Streamlined workflow processes, enhancing efficiency in product stocking and merchandising.
- Monitored inventory levels, ensuring timely replenishment of stock to meet customer demand.
- Implemented best practices for maintaining a clean and organized sales floor environment.
- Conducted regular team meetings to align objectives and boost morale among associates.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Cashier/Online Personal Shopper
4 Years 10 Months- Processed customer transactions efficiently using POS systems.
- Assisted in managing cash register operations and balancing drawers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Collaborated with team members to improve checkout processes and reduce wait times.
- Trained new cashiers on operational procedures and customer service standards.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor of Science - Business Administration And Management
- 3.4 GPA
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
People management
Coaching and mentoring
Complex Problem-solving
Staff education and training
Complaint resolution
SMART goals
Certification
- CM - Certified Manager Certification
- PMP - Project Management Professional
Languages
Hmong
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
Sam's Club
06.2024 - CurrentRead More
Cashier/Online Personal Shopper
Walmart
08.2019 - 06.2024Read More
Bellevue University
Bachelor of Science from Business Administration And Management
Read More