Summary
Overview
Work History
Education
Skills
Timeline
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Michaila Patterson

Lenoir

Summary

Dynamic Apparel Team Lead with proven expertise at Walmart in driving store operations and enhancing customer service. Skilled in fashion trend analysis and team leadership, I successfully mentored staff and negotiated with vendors, ensuring timely product deliveries. Committed to fostering a collaborative environment while achieving competitive market positioning.

Reliable and upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
7
years of professional experience

Work History

Apparel Team Lead

Walmart
10.2024 - Current
  • Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Mentored junior team members, fostering a supportive environment that encouraged professional growth and development.
  • Developed strong relationships with vendors, negotiating competitive pricing and securing timely deliveries of new products.
  • Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.

Apparel Team Lead

Walmart
03.2020 - 10.2024
  • Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Developed strong relationships with vendors, negotiating competitive pricing and securing timely deliveries of new products.
  • Evaluated competitor strategies by conducting regular market research, adapting tactics as needed to maintain a competitive edge in the industry.
  • Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.

Team Member

Bojangles
11.2017 - 03.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

West Caldwell High School
Lenoir, NC
06-2020

Skills

  • Store operations
  • Brand awareness
  • Fashion trend analysis
  • Teamwork
  • Customer service
  • Time management
  • Strong communication and interpersonal skills
  • Multitasking
  • Team leadership

Timeline

Apparel Team Lead

Walmart
10.2024 - Current

Apparel Team Lead

Walmart
03.2020 - 10.2024

Team Member

Bojangles
11.2017 - 03.2020

High School Diploma -

West Caldwell High School

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Michaila Patterson