Michael Higginbotham
Statesville
Summary
Dynamic leader with a proven track record at Windstream, excelling in staff development and innovation skills. Spearheaded the maintenance of a nationwide Fixed Wireless Network, enhancing team performance and operational efficiency.
Overview
17
17
years of professional experience
Work History
Staff Manager Fixed Wireless Engineering
Windstream
11.2022 - Current
- Recognized for outstanding leadership, earning the trust of staff and upper management by consistently delivering results and demonstrating commitment to the team''s success.
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Work very closely with our NOC's to ensure proper network and customer care. Manage the on call rotation for our engineers.
- Advised senior managers about employee-related issues and identifiable workforce trends.
- Oversaw the maintenance of nationwide Fixed Wireless Network on 252 rooftops/tower, in 30 states with 49 markets.
- Managed a team of 17 employees remotely across several states.
- Planned, created, and deployed training documents for our NOC/Service Assurance, Sales, and Operations teams. Also, performed in person and virtual trainings with above teams.
- Reviewed all leases for cost savings possibilities.
Fixed Wireless Operations Manager
Windstream
02.2021 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed the capital and operational budget for the entire country for Fixed Wireless installation and maintenance.
- Tracked all work through multiple ticketing systems. JIRA, Quickbase, Sharepoint, Confluence.
Senior Consultant - Fixed Wireless
Windstream
05.2017 - 02.2021
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Managed all projects in my region. My region consisted of the Southeast states (NC, SC, GA, TN, KY, WV and FL)
- Exceeded customer requirements with accurate and deliverable solutions.
- Worked with the Local Operations team and contractors to get new customers installed in a time manner.
- Created detailed Statements of Work to be approved by customer and buildings showing all aspects of new installations.
Local Operations Manager
Windstream
11.2007 - 05.2017
- Supervised operations staff in 5 states (CT, RI, MA, NH, VT, and ME).
- Implemented multiple process and procedures to ensure customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Created Business Case to show how we could save on OT costs and was test market before being rolled out to other markets.
Education
High School Diploma -
York High School
Yorktown06-1993
Skills
- Staff development
- Innovation skills
- Employee engagement
- Troubleshooting
- Microwave/Millimeterwave
- Cisco/Juniper
- Dragonwave
- Siklu
- Aviat
- Ubiquiti
- Hiring and training
Timeline
Staff Manager Fixed Wireless Engineering
Windstream
11.2022 - Current
Fixed Wireless Operations Manager
Windstream
02.2021 - 11.2022
Senior Consultant - Fixed Wireless
Windstream
05.2017 - 02.2021
Local Operations Manager
Windstream
11.2007 - 05.2017
High School Diploma -
York High School
Similar Profiles
Jessica ClarkJessica Clark
Account Executive at WindstreamAccount Executive at Windstream
Clinton SmithClinton Smith
Kinetic Construction Manager at WindstreamKinetic Construction Manager at Windstream
Kelly McCloudKelly McCloud
Partner Performance Manager at WindstreamPartner Performance Manager at Windstream