Michael D. Crouch
KENANSVILLE
Summary
Dynamic Line Technician with extensive experience in the automotive industry, recognized for enhancing production rates through expert troubleshooting and quality assurance. Proficient in electrical systems and committed to safety, I excel in team collaboration and problem-solving, consistently delivering exceptional results while fostering a positive work environment.
Overview
26
26
years of professional experience
Work History
Line Technician
Deacon Jones Hyundai
03.2025 - Current
- Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
- Inspected all products for quality and optimum performance.
- Adjusted equipment and troubleshot issues.
- Maintained detailed records of all maintenance activities, contributing to comprehensive asset management strategies.
Shop Foreman
Premier Automotive
07.2023 - 03.2025
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
Line Technician
Bob King GMC
11.2021 - 07.2023
- Documented all operations and managed communication with team members.
- Reduced errors with thorough quality assurance checks during assembly operations.
- Sustained peak machinery performance levels with expert calibration adjustments as necessary.
- Delivered exceptional customer service when responding to internal requests for assistance or troubleshooting support.
Line Technician
Battlefield Ford
11.2019 - 10.2021
- Documented all operations and managed communication with team members.
- Reduced errors with thorough quality assurance checks during assembly operations.
- Delivered exceptional customer service when responding to internal requests for assistance or troubleshooting support.
- Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
Shop Foreman
Malloy Toyota
10.2017 - 11.2019
- Directed daily operations of team technicians and shop professionals.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
Team Leader
Sheehy Ford
11.2015 - 10.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Service Advisor/Line Technician
Ted Britt Ford
06.2015 - 11.2015
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Team Leader
Honda of Tysons Corner
05.2013 - 06.2015
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Line Technician
Koons Tysons Toyota
05.2013 - 04.2014
- Improved system efficiency by performing routine maintenance and repairs on electrical, hydraulic, and mechanical components.
- Assisted in training new technicians, sharing knowledge and best practices to promote skill development within the team.
- Upheld environmental standards through proper disposal of hazardous materials according to prescribed protocols.
Shop Foreman
Ourisman Chantilly Kia
07.2012 - 05.2013
- Directed daily operations of team technicians and shop professionals.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
Line Technician
Dulles Honda
09.2011 - 07.2012
- Bolstered team productivity levels by consistently meeting deadlines while balancing multiple tasks simultaneously.
- Maximized resource utilization through efficient planning of repair schedules based on priority needs and available resources.
- Contributed to project success by installing, testing, and commissioning new equipment as needed.
Shop Foreman
Stevenson Mazda/Kia
07.2007 - 09.2011
- Directed daily operations of team technicians and shop professionals.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
Line Technician
Stevenson Honda of Wilmington
05.2004 - 06.2007
- Streamlined workflow processes by organizing tools and supplies for easy access during work shifts.
- Showcased versatility by swiftly adapting to changes in technology or equipment specifications as required.
Line Technician
Fairfax Honda
08.1999 - 05.2004
- Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
- Minimized downtime with proactive preventative maintenance measures on essential equipment.
Education
Oakton High School
Vienna, VANo Degree - Automotive Technology
Northern Virginia Community College
Annandale, VASkills
- Electrical troubleshooting
- Power distribution
- Electrical system
- Hand tools proficiency
- Safety awareness
- Vehicle maintenance
- Troubleshooting systems
- Educating customers
- Equipment installation and repair
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Line Technician
Deacon Jones Hyundai
03.2025 - Current
Shop Foreman
Premier Automotive
07.2023 - 03.2025
Line Technician
Bob King GMC
11.2021 - 07.2023
Line Technician
Battlefield Ford
11.2019 - 10.2021
Shop Foreman
Malloy Toyota
10.2017 - 11.2019
Team Leader
Sheehy Ford
11.2015 - 10.2017
Service Advisor/Line Technician
Ted Britt Ford
06.2015 - 11.2015
Team Leader
Honda of Tysons Corner
05.2013 - 06.2015
Line Technician
Koons Tysons Toyota
05.2013 - 04.2014
Shop Foreman
Ourisman Chantilly Kia
07.2012 - 05.2013
Line Technician
Dulles Honda
09.2011 - 07.2012
Shop Foreman
Stevenson Mazda/Kia
07.2007 - 09.2011
Line Technician
Stevenson Honda of Wilmington
05.2004 - 06.2007
Line Technician
Fairfax Honda
08.1999 - 05.2004
Oakton High School
No Degree - Automotive Technology
Northern Virginia Community College
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