Michael Bodhi Sierra
Lewisville
Summary
Dynamic Shift Leader at Dunkin' Donuts with proven expertise in staff supervision and team collaboration. Successfully trained new employees and enhanced customer satisfaction through effective problem-solving. Demonstrated strong sales acumen and operational accuracy, ensuring efficient store performance and a well-organized environment. Committed to achieving business goals through flexible scheduling and leadership.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
12.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Manteo High School
Manteo NC06-2024
Skills
- Staff supervision
- Team collaboration and leadership
- Sales expertise
- Shift leadership
Timeline
Shift Leader
Dunkin' Donuts
12.2021 - Current
High School Diploma -
Manteo High School