Michaela Sullivan
Madison
Summary
Results-oriented professional with a strong background in customer service and a two-year associate's degree in arts. Proven ability to deliver exceptional service, resolve issues, and foster positive relationships with diverse clientele. Adept at utilizing effective communication and problem-solving skills to ensure customer satisfaction. Motivated team player with a solid educational foundation and a wide range of skills that contribute to delivering outstanding service and driving organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Shopper
Foodlion Grocery Store
10.2025 - Current
- Managed personalized shopping experiences to enhance customer satisfaction.
- Curated product selections based on customer preferences and dietary needs.
- Streamlined order fulfillment processes for efficiency and accuracy.
- Mentored junior staff on best practices in customer service and product knowledge.
- Trained new team members on effective shopping techniques and store policies.
- Analyzed customer feedback to refine shopping strategies and improve satisfaction rates.
Meat Department Clerk
Bi-Rite
04.2025 - 05.2025
- Cut meats to customer specifications and answered questions about specialty products.
- Restocked products based on available inventories and customer demands.
- Consulted with customers to discuss available meats, different cuts and quality options.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Unloaded merchandise and stocked cases with new merchandise.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
Shift Supervisor
Starbucks
02.2022 - 12.2023
- Ensured the team was compliant with all company policies and procedures
- Trained new employees on company procedures and safety protocols
- Monitored staff performance and provided feedback and coaching as needed
- Resolved customer complaints in a professional and timely manner
- Maintained accurate records of sales, inventory, and transactions
- Greet customers and recommend drink options based on their stated preferences and dietary needs
Patient Service Coordinator/ Technician
MyEyeDr
02.2021 - 02.2022
- Assisted with patient intake, scheduling appointments, and registration processes
- Coordinated patient care with medical staff and other healthcare providers to ensure patient safety and satisfaction
- Conducted patient assessments, documented patient records, and maintained accurate medical records
- Answered patient inquiries and facilitated communication between patients and providers
- Managed patient care services in a busy medical setting, providing quality care to patients
Personal Shopper
Lowes Foods
07.2020 - 07.2021
- Engaged in 30+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention by fulfilling online orders with 100% accuracy within the time promised.
- Deliver exceptional customer service through online, phone, and in-person communications.
- Committed to developing professional relationships with outside vendors to ensure positive feedback regarding status and accuracy of online orders.
- Share best practices with co-workers and management to ensure transparency while completing online orders.
- Assisted customers in selecting items that best suited their needs and preferences.
- Communicated with customers to ensure a positive shopping experience.
Barista
Aversboro Coffee
07.2017 - 03.2020
- Greet customers and recommend drink options based on their stated preferences and dietary needs.
- Monitored and documented inventory, placing replenishment orders to ensure availability Answered customer questions [by phone and in-person], drawing on detailed product knowledge to advise on potential allergens.
- [Promptly and accurately] processed cash and card transactions using POS system Performed routine cleaning tasks and sanitized [espresso] machine parts, per company and state food hygiene standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
General Education, Arts (Associate of Arts) -
Wake Technical Community College
Raleigh, NC05.2023
Skills
- Customer service
- Communication skills
- Online Fulfillment
- Time management
- Cash handling
- Strong customer relations
- Customer resolutions
- Employee orientation
- Cross-training
- Organizational skills
- Computer skills
- Food safety
- Team leading
- Order Fulfillment
- Inventory management
- Serving
- Attention to detail
Certification
Driver's License
Timeline
Personal Shopper
Foodlion Grocery Store
10.2025 - Current
Meat Department Clerk
Bi-Rite
04.2025 - 05.2025
Shift Supervisor
Starbucks
02.2022 - 12.2023
Patient Service Coordinator/ Technician
MyEyeDr
02.2021 - 02.2022
Personal Shopper
Lowes Foods
07.2020 - 07.2021
Barista
Aversboro Coffee
07.2017 - 03.2020
General Education, Arts (Associate of Arts) -
Wake Technical Community College