Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Sullivan

Madison

Summary

Results-oriented professional with a strong background in customer service and a two-year associate's degree in arts. Proven ability to deliver exceptional service, resolve issues, and foster positive relationships with diverse clientele. Adept at utilizing effective communication and problem-solving skills to ensure customer satisfaction. Motivated team player with a solid educational foundation and a wide range of skills that contribute to delivering outstanding service and driving organizational success.

Overview

8
8
years of professional experience

Work History

Meat Department Clerk

Bi-Rite
04.2025 - Current
  • Cut meats to customer specifications and answered questions about specialty products.
  • Restocked products based on available inventories and customer demands.
  • Consulted with customers to discuss available meats, different cuts and quality options.
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers.
  • Unloaded merchandise and stocked cases with new merchandise.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.

Shift Supervisor

Starbucks
02.2022 - 12.2023
  • Ensured the team was compliant with all company policies and procedures
  • Trained new employees on company procedures and safety protocols
  • Monitored staff performance and provided feedback and coaching as needed
  • Resolved customer complaints in a professional and timely manner
  • Maintained accurate records of sales, inventory, and transactions
  • Greet customers and recommend drink options based on their stated preferences and dietary needs
  • Monitored and documented inventory, placing replenishment orders to ensure availability
  • Answered customer questions [by phone and in-person], drawing on detailed product knowledge to advise on potential allergens
  • [Promptly and accurately] processed cash and card transactions using POS system
  • Performed routine cleaning tasks and sanitized [espresso] machine parts, per company and state food hygiene standards

Patient Service Coordinator/ Technician

MyEyeDr
02.2021 - 02.2022
  • Assisted with patient intake, scheduling appointments, and registration processes
  • Coordinated patient care with medical staff and other healthcare providers to ensure patient safety and satisfaction
  • Conducted patient assessments, documented patient records, and maintained accurate medical records
  • Answered patient inquiries and facilitated communication between patients and providers
  • Managed patient care services in a busy medical setting, providing quality care to patients

Personal Shopper

Lowes Foods
07.2020 - 07.2021
  • Engaged in 30+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention by fulfilling online orders with 100% accuracy within the time promised.
  • Deliver exceptional customer service through online, phone, and in-person communications.
  • Committed to developing professional relationships with outside vendors to ensure positive feedback regarding status and accuracy of online orders.
  • Share best practices with co-workers and management to ensure transparency while completing online orders.
  • Assisted customers in selecting items that best suited their needs and preferences.
  • Communicated with customers to ensure a positive shopping experience.

Barista

Aversboro Coffee
07.2017 - 03.2020
  • Greet customers and recommend drink options based on their stated preferences and dietary needs.
  • Monitored and documented inventory, placing replenishment orders to ensure availability Answered customer questions [by phone and in-person], drawing on detailed product knowledge to advise on potential allergens.
  • [Promptly and accurately] processed cash and card transactions using POS system Performed routine cleaning tasks and sanitized [espresso] machine parts, per company and state food hygiene standards.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

Associate of Arts - General Education, Arts

Wake Technical Community College
Raleigh, North Carolina
05.2023

Skills

  • Time Management
  • Adaptability
  • Customer Service
  • Inventory Management
  • Leadership
  • Organization
  • Notetaking and documentation
  • Detail orientation
  • Telephone communication

Timeline

Meat Department Clerk

Bi-Rite
04.2025 - Current

Shift Supervisor

Starbucks
02.2022 - 12.2023

Patient Service Coordinator/ Technician

MyEyeDr
02.2021 - 02.2022

Personal Shopper

Lowes Foods
07.2020 - 07.2021

Barista

Aversboro Coffee
07.2017 - 03.2020

Associate of Arts - General Education, Arts

Wake Technical Community College

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Michaela Sullivan