Michaela Connors
Midway Park
Summary
Experienced District Manager with a strong background in driving revenue growth, operational optimization, and team development. Skilled in overseeing multiple locations, managing over 18 stores, and enhancing customer relations to boost loyalty and satisfaction. Adept at strategic planning, conflict resolution, and implementing policies that support business objectives.
Known for fostering a collaborative team environment, adapting to changing business needs, and consistently achieving company goals. Proven ability to improve customer experience through effective operational management and leadership. Ready to bring my expertise in team leadership, customer service, and business operations to a high-demand environment in New Hampshire, where I can continue driving success and achieving measurable results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Manager
Pop Smoke Premium Tobacco
11.2022 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Representative
Concentrix
03.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Water Plant Operator
City of Jacksonville
07.2020 - 10.2020
- Stayed up-to-date with industry best practices and innovations, incorporating new ideas to improve plant performance and efficiency.
- Managed inventory levels of chemicals and supplies required for water treatment processes effectively.
- Participated in emergency response drills to prepare for potential situations requiring immediate action or intervention at the facility.
- Conducted routine checks on safety equipment like eyewash stations and emergency showers, maintaining a safe working environment at all times.
- Responded appropriately to alarms indicating potential issues within the facility, preventing major incidents from occurring.
- Maintained accurate records of all tests performed, chemicals used, and any issues encountered during operation periods.
- Collaborated with team members to ensure smooth operation of the water treatment plant during scheduled shifts.
- Ensured compliance with federal, state, and local regulations by monitoring water treatment operations closely.
Waitress
Highway 55 Burgers Shakes And Fries
05.2018 - 06.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Swansboro High School
Swansboro, NC12-2019
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Customer relations
- Employee scheduling
- Conflict management
- Policies and procedures
Certification
CRT- Certified Retail Tobacconist
Timeline
District Manager
Pop Smoke Premium Tobacco
11.2022 - Current
Customer Service Representative
Concentrix
03.2022 - 09.2022
Water Plant Operator
City of Jacksonville
07.2020 - 10.2020
Waitress
Highway 55 Burgers Shakes And Fries
05.2018 - 06.2020
High School Diploma -
Swansboro High School
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