Michael Young
Raleigh,NC
Summary
Experienced Field Service Technician with a proven track record at EquipmentShare, eager to transition out of maintenance and into a more customer focused role. Known for enhancing customer relationships through tailored solutions and effective communication. Strong problem-solving skills led to minimized equipment downtime, ensuring operational reliability and customer satisfaction. Committed to delivering exceptional service and support.
Overview
7
7
years of professional experience
Work History
Field Service Technician
EquipmentShare
07.2024 - Current
- Delivered customer training sessions on equipment operation, enhancing user confidence.
- Executed maintenance and repair tasks promptly, minimizing equipment downtime and improving service reliability.
- Provided technical support to clients over the phone, resolving issues efficiently and effectively.
- Identified and diagnosed equipment malfunctions during site visits, implementing corrective actions swiftly.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Heavy Duty Diesel Mechanic
Thiess Mining
05.2023 - 07.2024
- Executed comprehensive engine diagnostics to identify mechanical faults and implement effective repair solutions.
- Performed scheduled maintenance and inspections on heavy-duty diesel equipment to ensure operational readiness.
Customer Experience Specialist
Xylem Inc.
05.2022 - 05.2023
- Communicate pricing, availability and lead times for equipment and parts sales to customers.
- Direct flow of maintenance and repairs to fleet and customer owned equipment.
- Process internal and customer owned billable, field service and warranty work orders.
- Oversee procurement for all branch needs via communications with outside vendors and creating purchase orders.
Diesel Mechanic
Xylem Inc.
03.2021 - 05.2022
- Performed all maintenance on company and customer owned equipment ranging from routine maintenance to complete system overhauls.
- Assisted customers on site with equipment setup and teardowns.
Diesel Mechanic
US Foods
03.2020 - 03.2021
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Coordinated roadside service calls through third party contractors in order to repair units down in the field.
Diesel Mechanic
Transource Truck & Trailer Centers
04.2019 - 03.2020
- Communicate with and travel to customer job sites to perform preventative maintenance on customer owned equipment.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
Education
High School Diploma -
Knightdale High School
Knightdale, NCSkills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Customer relationship management
Timeline
Field Service Technician
EquipmentShare
07.2024 - Current
Heavy Duty Diesel Mechanic
Thiess Mining
05.2023 - 07.2024
Customer Experience Specialist
Xylem Inc.
05.2022 - 05.2023
Diesel Mechanic
Xylem Inc.
03.2021 - 05.2022
Diesel Mechanic
US Foods
03.2020 - 03.2021
Diesel Mechanic
Transource Truck & Trailer Centers
04.2019 - 03.2020
High School Diploma -
Knightdale High School