Michael Walston
Durham
Summary
Accomplished Outside Sales Representative and Branch Manager with solid sales history and in-depth experience. Offers up-to-date knowledge of emerging electrical sales developments and marketing and sales strategies. Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories and directing product demonstrations. Committed to meeting performance goals and building strong relationships within industry.
Overview
8
8
years of professional experience
Work History
Branch Manager
City Electric Supply
12.2021 - Current
- Assessed employee performance and developed improvement plans.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Outside Sales Representative
City Electric Supply
12.2020 - 11.2021
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Met or exceeded sales, customer service and loyalty program standards.
Outside Sales Representative
Mayer Electric Supply
01.2018 - 11.2020
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Built strong client rapport to establish diversified network of connections.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
Inside Sales Representative
Mayer Electric Supply
05.2017 - 12.2017
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Created and updated customer accounts with relevant information.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
Operations Manager
Mayer Electric Supply
11.2016 - 04.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Investigated and resolved departmental non-conformances.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Drafted invoices for completed work.
Driver, Warehouse Orders
Mayer Electric Supply
07.2016 - 10.2016
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Obtained customer signatures to complete and process paperwork.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered employees and materials to job sites daily.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Worked directly with customers to assess damage and incompleteness of orders.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
Education
No Degree - Business Management
Pitt Community College
Winterville, NCHigh School Diploma -
Eastern Wayne High School
Goldsboro, NC01.2017
Skills
- Opportunity Identification
- Business Development
- Account Management
- Competitor Research and Analysis
- Market Planning
- Customer Service
- Closing Techniques
- Verbal and Written Communication
- Superior Organizational Skills
- Computer Skills
- Strategic Account Development
- Revenue and Profit Maximization
Timeline
Branch Manager
City Electric Supply
12.2021 - Current
Outside Sales Representative
City Electric Supply
12.2020 - 11.2021
Outside Sales Representative
Mayer Electric Supply
01.2018 - 11.2020
Inside Sales Representative
Mayer Electric Supply
05.2017 - 12.2017
Operations Manager
Mayer Electric Supply
11.2016 - 04.2017
Driver, Warehouse Orders
Mayer Electric Supply
07.2016 - 10.2016
No Degree - Business Management
Pitt Community College
High School Diploma -
Eastern Wayne High School
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