Michael Vason
Mooresville
Summary
Detail-oriented fulfillment associate delivering exceptional customer service, driving order accuracy, and ensuring timely delivery. Committed to enhancing user experience through effective inventory management and collaboration with team members.
Overview
8
8
years of professional experience
Work History
Digital Shopper
Walmart
Mooresville, NC
03.2026 - Current
- Assisted customers in navigating online shopping platforms and completing purchases efficiently.
- Supported inventory management by updating product availability and ensuring accurate listings.
- Responded to customer inquiries via chat and email, providing timely and effective solutions.
- Collaborated with team members to enhance user experience through feedback and testing of website features.
- Monitored order fulfillment processes, ensuring prompt delivery and issue resolution as needed.
- Adapted quickly to new tools, contributing to streamlined operations within the digital shopping team.
Fulfillment Associate
Target
Huntersville, NC
08.2025 - 03.2026
- Operated material handling equipment to move products within the warehouse efficiently.
- Picked and packed customer orders accurately to ensure timely fulfillment.
- Maintained inventory accuracy through regular cycle counts and stock adjustments.
Reservation Agent
Amtrak
Philadelphia, PA
02.2024 - 02.2025
- Managed customer inquiries regarding reservations and travel arrangements.
- Processed ticket bookings efficiently using Amtrak's reservation system.
- Assisted customers in modifying existing reservations and handling cancellations.
- Provided information on train schedules, routes, and pricing to enhance customer experience.
- Demonstrated adaptability by learning new systems and procedures quickly.
Team Member
Taregt
Abington, PA
10.2022 - 02.2024
- Assisted customers with product selection, ensuring satisfaction and enhancing shopping experience.
- Maintained store cleanliness and organization, promoting an inviting environment for shoppers.
- Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
- Collaborated with team members to manage inventory levels, reducing stock discrepancies.
- Trained new team members on operational procedures and customer service standards.
- Addressed customer inquiries and resolved issues to build loyalty and trust in brand.
Sales Floor Associate
Ross Dress for Less
04.2021 - 10.2021
- Assisted customers in locating merchandise and provided product knowledge to enhance shopping experience.
- Maintained organized sales floor by restocking items and ensuring visual merchandising standards were met.
- Collaborated with team members to optimize inventory management and reduce stock discrepancies.
- Supported management in training new associates on store policies and customer service techniques.
Package Handler
Amazon
Langhorne, PA
10.2018 - 06.2019
- Operated material handling equipment to efficiently move packages within facility.
Education
High School Diploma -
Wyncote Acamdey
Philadelphia, PA06-2016
Skills
- Order fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
Timeline
Digital Shopper
Walmart
03.2026 - Current
Fulfillment Associate
Target
08.2025 - 03.2026
Reservation Agent
Amtrak
02.2024 - 02.2025
Team Member
Taregt
10.2022 - 02.2024
Sales Floor Associate
Ross Dress for Less
04.2021 - 10.2021
Package Handler
Amazon
10.2018 - 06.2019
High School Diploma -
Wyncote Acamdey