Michael Thomas
Kings Mountain
Summary
Results-driven Sales Manager with a proven record of exceeding targets and enhancing team performance through strategic training and effective sales processes. Build and grow top line sales for future growth and company advancement.
Overview
32
32
years of professional experience
Work History
Sales Manager
RA Home Services
Charlotte, NC
11.2016 - Current
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs to enhance product knowledge and sales techniques among staff.
- Analyzed market trends to identify growth opportunities and refine sales strategies.
- Fostered relationships with key clients, resulting in increased customer retention rates.
- Conducted performance evaluations and provided constructive feedback to team members.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Manager
Clopay Building Products DBA RCS Garage Doors
Charlotte, NC
02.2008 - 11.2016
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Communicated product quality and market comparisons by creating sales presentations.
Division Manager
Clopay Building Products DBA RCS Garage Doors
Charlotte, NC
07.2005 - 02.2008
- Developed training programs for staff, ensuring adherence to safety protocols and quality standards.
- Coordinated project management efforts, ensuring timely completion of installations and repairs.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures.
- Supervised daily planning, coordination and administration for operations.
- Enhanced employee performance with comprehensive training programs.
- Managed inventory levels to provide a more streamlined and effective installation process.
Field Supervisor
Clopay Building Products DBA RCS Garage Doors
Charlotte, NC
07.2001 - 07.2005
- Trained new hires on best practices for garage door installation and customer service excellence.
- Implemented process improvements that enhanced operational efficiency and reduced installation time.
- Conducted regular site inspections to assess work quality and compliance with company policies.
- Resolved customer inquiries and complaints, fostering positive client relationships through effective communication.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Evaluated performance and progress, and made proactive adjustments.
Installer
Page Sales/Clopay Building Products
Charlotte, NC
06.1994 - 07.2001
- Installed residential garage doors, fireplaces and other building specialty products ensuring precise measurements and effective job completion.
- Troubleshot installation issues on-site, providing timely solutions to meet customer needs.
- Trained new hires on best practices for a more streamlined installation processes.
Education
No Degree - Business Management
Virginia Highlands Community College
Abingdon, VAHigh School Diploma -
Chilhowie High School
Chilhowie, VA06.1990
No Degree - Continuing Ed
Gaston College
Dallas, NCSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Direct sales
- Sales planning
- Sales processes
- Account management
- Territory management
Timeline
Sales Manager
RA Home Services
11.2016 - Current
Sales Manager
Clopay Building Products DBA RCS Garage Doors
02.2008 - 11.2016
Division Manager
Clopay Building Products DBA RCS Garage Doors
07.2005 - 02.2008
Field Supervisor
Clopay Building Products DBA RCS Garage Doors
07.2001 - 07.2005
Installer
Page Sales/Clopay Building Products
06.1994 - 07.2001
No Degree - Business Management
Virginia Highlands Community College
High School Diploma -
Chilhowie High School
No Degree - Continuing Ed
Gaston College