Michael Tallent
MIDLAND,N.C.
Summary
Results-driven Suspension Supervisor with a record of repairing suspensions of all different types of trucks, trailers, and buses, while improving service efficiency and team performance. Expertise in workflow management, safety protocols, and customer service enhances operational success.
Overview
32
32
years of professional experience
Work History
Suspension Supervisor
Holbert's Truck and Trailer Repair
Charlotte, NC
07.2010 - Current
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Led team in diagnosing and repairing trucks and trailers, improving service efficiency.
- Mentored junior technicians in mechanical systems and repair techniques, enhancing skill development.
- Implemented workflow improvements that reduced turnaround times for repairs and services.
- Coordinated with suppliers to order parts and outside services.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Suspension Supervisor
Adams International / Rush Truck Center
Charlotte, NC
02.1994 - 09.2009
- Coordinated with suppliers to manage parts ordered and received.
- Streamlined scheduling processes to optimize work flow.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals.
- Led team in diagnosing and repairing trucks and trailers, improving service efficiency.
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
Education
Truck, Trailer, And Bus Frame And Alignment
Beeline Frame And Alignment School
Bettendorf, IA05-1997
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Processes and procedures
- Project management
- Safety protocols
- Workflow management
- Problem-solving
- Time management
- Computer skills
- Reliability
Timeline
Suspension Supervisor
Holbert's Truck and Trailer Repair
07.2010 - Current
Suspension Supervisor
Adams International / Rush Truck Center
02.1994 - 09.2009
Truck, Trailer, And Bus Frame And Alignment
Beeline Frame And Alignment School