Michael Stroman
Goldsboro
Summary
Dynamic and dedicated professional with a proven track record at McDonald's, excelling in customer service and teamwork. Skilled in cash handling and multitasking, I consistently enhanced customer satisfaction and trained new staff to uphold high operational standards. Committed to maintaining a clean and organized environment while driving sales through effective communication.
Overview
10
10
years of professional experience
Work History
Crew Member
McDonald's
22112 S Conduit Ave, Springfield Gardens, NY 11413
09.2023 - 10.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register accurately, processing transactions efficiently while maintaining financial integrity.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Trained new crew members on operational procedures and customer service standards to enhance team performance.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Store Clerk
R & R Supermarket
17111 Linden Blvd, Jamaica, NY 11434
03.2016 - 06.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new staff on operational procedures and customer service standards.
- Collaborated with management to optimize store layout for increased sales visibility.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Business Technology Early College High School
230-17 Hillside Ave, Queens, NY 1142706-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cleaning
- Attention to detail
- Self-discipline
- Cleaning and sanitizing
- Customer engagement
- Cash handling
- Interactive communication skills
- Safe food handling
- Integrity and honesty
- Safety awareness
- Verbal and written communication
- Basic math
- Initiative and Self-motivation
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Valid Driver's license
- Creativity and innovation
- Menu memorization
- Order management
Timeline
Crew Member
McDonald's
09.2023 - 10.2025
Store Clerk
R & R Supermarket
03.2016 - 06.2023
High School Diploma -
Business Technology Early College High School