
High-performing Regional Operations Manager with demonstrated success leading multiple collision repair centers to exceed revenue, gross profit, and efficiency targets. Expertise in cycle time reduction, touch time improvement, supplement management, and labor margin optimization. Strong background in P&L accountability, production workflow enhancement, and coaching General Managers to build high-performing teams. Recognized for increasing shop throughput while maintaining top-tier customer satisfaction and DRP performance metrics.
1. Operational Oversight:
o Manage the day-to-day operations of multiple locations or branches
within the region.
o Ensure that each location adheres to company policies, procedures,
and standards.
2. Sales and Business Development:
o Drive regional sales and revenue growth by developing and
implementing effective sales strategies.
o Identify and pursue new business opportunities and partnerships
within the region.
3. Team Management:
o Recruit, train, and supervise regional staff, including branch or store
managers.
o Foster a positive work environment and provide ongoing support and
development opportunities for employees.
4. Financial Management:
o Monitor and analyze financial performance, including budgets,
expenses, and profitability for the region.
o Develop and implement strategies to meet or exceed financial goals.
5. Customer Relationship Management:
o Build and maintain strong relationships with key clients, customers,
and stakeholders.
o Address customer issues and feedback to ensure high levels of
satisfaction.
6. Strategic Planning:
o Develop and execute regional business plans aligned with overall
company objectives.
o Analyze market trends and adjust strategies to stay competitive.
7. Reporting and Communication:
o Prepare and present regular reports on regional performance to
senior management.
o Communicate effectively with corporate headquarters and other
regional managers.
8. Collision Estimate Writing (Audatex/Qapter/Mitchell)
o Strong leadership and team management abilities
o Excellent organizational and problem-solving skills
o Proficiency in financial management and budgeting
o Effective communication and interpersonal skills
o Ability to analyze data and make strategic decisions
o Production workflow optimization
o SOP development & enforcement
o Financial & KPI Management
o High-level strategic thinking
o Data-driven decision making
o Leveraging data to drive performance