Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Shreiner

Dallas

Summary

High-performing Regional Operations Manager with demonstrated success leading multiple collision repair centers to exceed revenue, gross profit, and efficiency targets. Expertise in cycle time reduction, touch time improvement, supplement management, and labor margin optimization. Strong background in P&L accountability, production workflow enhancement, and coaching General Managers to build high-performing teams. Recognized for increasing shop throughput while maintaining top-tier customer satisfaction and DRP performance metrics.

Overview

15
15
years of professional experience

Work History

Regional Operations Manager

PJC Management Group LLC
North Carolina
11.2010 - Current

1. Operational Oversight:
o Manage the day-to-day operations of multiple locations or branches
within the region.
o Ensure that each location adheres to company policies, procedures,
and standards.
2. Sales and Business Development:
o Drive regional sales and revenue growth by developing and
implementing effective sales strategies.
o Identify and pursue new business opportunities and partnerships
within the region.

3. Team Management:
o Recruit, train, and supervise regional staff, including branch or store
managers.
o Foster a positive work environment and provide ongoing support and
development opportunities for employees.
4. Financial Management:
o Monitor and analyze financial performance, including budgets,
expenses, and profitability for the region.
o Develop and implement strategies to meet or exceed financial goals.
5. Customer Relationship Management:
o Build and maintain strong relationships with key clients, customers,
and stakeholders.
o Address customer issues and feedback to ensure high levels of
satisfaction.
6. Strategic Planning:
o Develop and execute regional business plans aligned with overall
company objectives.
o Analyze market trends and adjust strategies to stay competitive.
7. Reporting and Communication:
o Prepare and present regular reports on regional performance to
senior management.
o Communicate effectively with corporate headquarters and other
regional managers.

8. Collision Estimate Writing (Audatex/Qapter/Mitchell)

Education

High School Diploma -

Loudoun Valley High School
Purcellville, VA
05-2005

Associate of Arts - Graphic Design

C.S. Monroe
Leesburg, VA
04-2005

Skills

    o Strong leadership and team management abilities
    o Excellent organizational and problem-solving skills
    o Proficiency in financial management and budgeting
    o Effective communication and interpersonal skills
    o Ability to analyze data and make strategic decisions

    o Production workflow optimization
    o SOP development & enforcement
    o Financial & KPI Management
    o High-level strategic thinking
    o Data-driven decision making

    o Leveraging data to drive performance

Timeline

Regional Operations Manager

PJC Management Group LLC
11.2010 - Current

High School Diploma -

Loudoun Valley High School

Associate of Arts - Graphic Design

C.S. Monroe
Michael Shreiner