Michael Scott
Burgaw
Summary
Dedicated Patient Access Representative with expertise in electronic health records and insurance verification. Committed to enhancing patient experiences while ensuring HIPAA compliance and efficient payment processing.
Overview
37
37
years of professional experience
Work History
Patient Access Representative
Novant Health NHRMC
Wilmington
05.1988 - 08.2025
- Collected patient information and verified insurance eligibility efficiently.
- Verified insurance coverage for services provided by the facility.
- Assisted patients with registration processes, utilizing electronic health record systems for efficiency.
- Greeted patients and families to create a welcoming atmosphere in healthcare facility.
- Provided information about services and answered questions to improve patient experience.
- Responded to incoming calls promptly and maintained a professional demeanor.
- Maintained confidentiality of patient records in compliance with healthcare regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collaborated with team members to streamline patient access processes effectively.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
Education
Some College (No Degree) - Accounting
Miller Motte Business Collete
Wilmington, NCSkills
- Patient registration
- Electronic health records
- Insurance verification
- HIPAA compliance
- Payment processing
- Customer service
Timeline
Patient Access Representative
Novant Health NHRMC
05.1988 - 08.2025
Some College (No Degree) - Accounting
Miller Motte Business Collete