Michael Reynolds
Lexington
Summary
Dynamic operations supervisor with a proven track record at the City of Winston-Salem, excelling in team leadership and conflict resolution. Enhanced operational efficiency through strategic planning and workflow optimization, achieving high customer satisfaction. Skilled in staff development and project management, fostering a collaborative environment that promotes growth and accountability.
Operations professional with proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
City of Winston-Salem
08.2016 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Coordinated with other departments to ensure smooth operation and timely completion of projects.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Kept high average of performance evaluations.
Education
Associate of Science - Information Technology
Columbia Southern University
Orange Beach, AL04-2025
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Quality assurance
- Goal setting
- Workflow optimization
- Maintenance oversight
- Coaching and mentoring
- Project management
- Staff evaluation
- Recruitment and hiring
- Facilities inspection
- Budget planning
- Program planning
- Cost control
- Damage control
- Decision-making
- Operations management
- Problem-solving
- Staff management
- Strategic planning
- Business administration
Certification
Certified Supervisor(CS)- Institute of Certified Professional Managers, 12/11/2024
- COMPTIA A+, 3/24/2025
- AWS Cloud Practitioner, 12/14/2024
- Google Cybersecurity Certificate 5/23/2023
Languages
English
Professional Working
Timeline
Supervisor of Operations
City of Winston-Salem
08.2016 - Current
Associate of Science - Information Technology
Columbia Southern University
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