Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Ragland

Charlotte

Summary

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Server

The Chophouse
12.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Streamlined order-taking process to minimize wait times for diners.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Tree Service

SweetWater Tree Care
02.2015 - Current
  • Assist with the removal of trees, equipment manager, knowledge of how to use proper tools, clean up limbs , and load truck with logs and debris
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.

Server/Bartender

Olive Garden
08.2023 - 11.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Lowes Associate

Lowe's Home Improvement
03.2022 - 08.2023
  • Lowes Merchandising Service Team (MST)
  • Fulfilled tasks such as bay servicing, product setting, customer service, loading and unloading product, operating power equipment
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Enhanced operational efficiency, implementing new software tools across departments.
  • Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.

Server

Sage Valley Golf Club
01.2021 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Dishwasher/Busser

Romas Italian Restaurant
05.2019 - 04.2020
  • Basic cleaning and upkeep of dishes, silverware, and other cooking utensils
  • Clean tables regularly for new customers
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Education

Associate of Applied Science - Cyber Security

Aiken Technical College
Graniteville, SC
05-2021

High school diploma -

South Aiken High School
Aiken, SC
06.2018

Skills

  • Heavy lifting
  • Tree Care
  • Merchandising
  • Landscape Maintenance
  • Physical fitness
  • Cash handling
  • Busser
  • Groundskeeping
  • Customer service
  • POS
  • Load & unload
  • Lawn Care
  • Tree Trimming
  • Exceptional customer service
  • Strong work ethic
  • Professional appearance
  • Memory retention
  • Cleanliness standards
  • Team collaboration
  • Supply restocking
  • Quality control
  • Performance improvement
  • Order management
  • Inventory management
  • Task prioritization
  • Item promotion
  • Time management
  • Attention to detail
  • Computer skills
  • Workplace safety
  • Decision-making
  • Flexible schedule
  • Issue resolution
  • MS office
  • Data entry
  • Order fulfillment
  • Product merchandising
  • POS system operation
  • Project reporting
  • Record and file management
  • Loss prevention
  • Reliable and punctual
  • Basic accounting
  • Transaction processing
  • Data collection and analysis
  • Honest and dependable
  • Organization
  • Inventory and stocking
  • Goal driven

Timeline

Server

The Chophouse
12.2023 - Current

Server/Bartender

Olive Garden
08.2023 - 11.2023

Lowes Associate

Lowe's Home Improvement
03.2022 - 08.2023

Server

Sage Valley Golf Club
01.2021 - 05.2021

Dishwasher/Busser

Romas Italian Restaurant
05.2019 - 04.2020

Tree Service

SweetWater Tree Care
02.2015 - Current

Associate of Applied Science - Cyber Security

Aiken Technical College

High school diploma -

South Aiken High School

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Michael Ragland