Michael Psarianos

· Serve as operational leader overseeing safety, performance, and workforce engagement across two locations, previously six locations

· Lead and mentor 20+ hourly employees while reinforcing accountability and ethical conduct

· Led the development and execution of district-wide training initiatives to harmonize processes and expectations across legacy CXPC operating groups.

· Facilitated multiple training workshops for CXPC leadership to standardize processes and procedures during the initial harmonization phase.

· Played a key role in launching a newly created district, helping establish a strong CXPC culture aligned with station and network performance goals.

· Elevated my district pickup service performance from mid-tier to a top 5 network ranking within six months through data-driven service dashboards, in-person station forums with service providers, management and drivers, and targeted performance calls with underperforming stations.

· Drove significant improvement in early pickup performance, reducing failures by 63% regionally and 82% within the district through the use of self-developed early pickup dashboard in service calls.

· Served as Regional lead for Network 2.0 launches, successfully supporting Augusta, Myrtle Beach, and Chattanooga through strong pre-launch communication and planning. On-site leadership, support and coaching to station management, service providers and CXPC coordinators minimized customer impact while ensuring effective adoption of new tasks and processes.

· Collaborated in the development and implementation of applications that improved efficiency and workflow for CXPC coordinators, allowing for more focus on customer experience.