Michael Pierce
Apex
Summary
Results-driven quality assurance specialist committed to delivering exceptional product excellence and reliability. Expertise in identifying and resolving quality issues while fostering a collaborative team environment to uphold high standards. Proven track record of adaptability and reliability, emphasizing results through effective communication and teamwork. Passionate about continuous improvement and dedicated to enhancing processes that drive organizational success.
Overview
28
28
years of professional experience
Work History
QA Manager/Team Lead
Ingram Micro
01.2022 - Current
- Managed the onshore and offshore QA Teams’ work on Ingram Micro's B2B purchasing system.
- Represented the QA Team as Scrum Master in our Daily Scrum, Sprint Planning, Refinement, Review and Retro.
- Managed test development tasks including Functional, Performance, E2E, API, security and Regression Testing.
- Directed QA team in converting Manual tests to Automation using Python, Playwright MCP and GitHub Copilot.
Team Lead QA Engineer
MetLife
01.2017 - 01.2022
- Managed QA testing tools and architecture in the MetLife environment.
- Lead the MetLife testing architecture teams work, Evaluating, Onboarding QA testing tools, servers, desktops, laptops and VDI’s.
- Scrum Master for Offshore team using Kanban process.
QA Consultant
Infusion Inc
01.2016 - 01.2017
- Consultant for Schwab Inc.
- Verified design implementation changes to Schwab’s Intelligent Portfolio software.
Senior Software Verification Engineer
Extron Electronics
01.2016 - 01.2016
Staff Software Verification Engineer
Qualcomm Incorporated
01.2012 - 01.2016
Senior Verification Engineer
Elster Solutions
01.2009 - 01.2012
Project Manager & Senior Verification Engineer
Kidde Aerospace
01.2007 - 01.2009
Staff Application Engineer
Hi-Fn
01.2004 - 01.2007
Program/Project Manager
Tekelec
01.1998 - 01.2004
Education
Bachelor of Science Electrical Engineering Technology (B.S.E.E.T.) - Telecommunications
SUNY Polytechnic Institute
Utica, NYSkills
- Software testing and validation
- AI-supported test development
- Design of communication and networking protocols
- Collaborative open-source development
- Test automation expertise
- Project execution management
- Web technology expertise
- Agile project management
- Proficient in Windows, Android, and Linux
- Expertise in multiple programming languages
- Software testing tools
- Proficient in agile methodologies
- Usability testing proficiency
- Team development and engagement
- Quality assurance proficiency
- Coaching and guidance
- Foundational project management skills
- Resource management
- Change management strategies
- Reporting proficiency
Timeline
QA Manager/Team Lead
Ingram Micro
01.2022 - Current
Team Lead QA Engineer
MetLife
01.2017 - 01.2022
QA Consultant
Infusion Inc
01.2016 - 01.2017
Senior Software Verification Engineer
Extron Electronics
01.2016 - 01.2016
Staff Software Verification Engineer
Qualcomm Incorporated
01.2012 - 01.2016
Senior Verification Engineer
Elster Solutions
01.2009 - 01.2012
Project Manager & Senior Verification Engineer
Kidde Aerospace
01.2007 - 01.2009
Staff Application Engineer
Hi-Fn
01.2004 - 01.2007
Program/Project Manager
Tekelec
01.1998 - 01.2004
Bachelor of Science Electrical Engineering Technology (B.S.E.E.T.) - Telecommunications
SUNY Polytechnic Institute
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