Michael Patterson
Mooresville
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
General Manager
East Coast Wings + Grill
- Current
- Hiring, training, and supervising staff to ensure excellent service delivery maintaining a positive work environment.
- Managing budgets, controlling costs, analyzing financial performance, and implementing strategies to enhance profitability.
- Ensure a high standard of customer service addressing complaints, monitoring guest feedback, and fostering a welcoming atmosphere.
- Overseeing inventory management, scheduling, and compliance with health and safety regulations to ensure smooth operations.
- Developing and executing marketing strategies to attract customers, including social media and community events.
- Create and Update Spirits and Ale menu based on market trends and customer preferences.
- Build relationships within the local community to promote the restaurant and fosters partnerships.
Assistant General Manager
Buffalo Wild Wings
Mooresville
02.2023 - 12.2023
- Manage daily operations
- Responsible for all aspect of FOH operations
- Manage Server, Bartender and Server assistants including recruiting, hiring, training, evaluating and scheduling.
- Purchase wine, beer, spirits & smallware
- Weekly Inventory wine, beer, spirits, na beverages
- Metrics Responsibilities include text to pay, OSAT, Secret Shoppers, New Reward Members, Beverage Variance, FOH Ecosure evaluations, share BOH Ecosure responsibilities
- Vendor relations including seasonal promotions and employee incentives
General Manager
Compass Group / Canteen
Statesville
03.2022 - 07.2022
- Returned to work after surgery
- Manage daily operations for employee cafe including quick serve retail area at Lowes Distribution Center
- Weekly duties encompass ordering, inventory, scheduling, recruiting, hiring, training, and quality control.
- Period budgeting, forecasting and p & l analysis
- Work in conjunction with plant Manager for on premise catering.
GM in Training
JF LLC
Charlotte
01.2020 - 03.2020
- Managed Catering Operations
- Managed daily production
- Implemented new LSM strategies
- Closed due to Covid.
Multi-Unit Manager
CICI's
Statesville
08.2018 - 07.2019
- Managed opening a test site in Statesville, NC, hiring & training a team of 40 employees with the highest expectations and standards in place
- Oversee operations for 3 corporate locations
- Mentoring Managers with staff, coaching assistant managers, training, purchasing, sales promotions, Interviewing, hiring, develop teams, ordering, inventor, forecasting, budgeting, and P & L Analysis
General Manager
Jax, LLC dba Golden Corral
Mooresville
07.2012 - 05.2017
- Started as a Kitchen Manager and promoted to General Manager inside 1 year
- Annually #1 food cost % Jax LLC Franchise
- Assisted other JAX LLC franchise locations in Food Cost Control & menu management
- TOP 10 (#7) Highest P. D. E. score system wide of 400 franchise stores
- Annual Sales Volumes exceeding $3 million
- General Manager of a New Store opening, hiring a team of over 100 Employees and directing 5 Manager team
- Ensured all trained with the highest expectations and standards in place ready for a successful Grand Opening
- Led a staff of over 70
- Weekly inventory, scheduling, budgeting, forecasts, and P & L analysis
- Local sales marketing; in house and offsite catering; sales promotions and charity events
Manager
Hooters Restaurant
Mooresville
08.2010 - 06.2012
- Functions encompass ensuring guest service satisfaction, recruiting, hiring, motivating, training, scheduling and supervising a staff of 40.
- Annual sales of $1.7 million
- Managing on- and off-site promotional events
- Managed all LTO employee training
General Manager
Buffets Inc, dba Ryan's Steakhouse
Concord
06.2005 - 08.2009
- Started as Assistant Manager and promoted to GM within a year
- Led teams of up to 50 employees
- $3.5 million in annual sales
- Presented first ever 'SVP Award of Excellence in Operations'
- GM of Corporate Training Store
- Member of Founders Club
- Manage roll out of Brinks Compusafe and scripted Companies Best Practices Manual
- Aided in streamlining inventory system
General Manager
Galco Management Co.,Inc dba Fresno's SW Restaurant & Bar
Fairmount
02.2002 - 06.2004
- Started as an Assistant General Manager at their Colorado Mine Company Steakhouse concept
- Promoted to GM at Fresno's Restaurant in 2003
- $5.2 million in annual sales
- Managed all aspects of operating a successful, profitable food service establishment
- Led a team of 80 employees & 6 managers
- Created and implemented local sales marketing, and public relations strategies
- Developed and implemented new accounts as well as maintained current ones.
Education
Business Administration
Niagara County Community College
Sanborn, NY 08.1990 - 01.1992
Skills
- Purchasing
- Operations management
- Labor cost control
- Top talent recruiting, hiring, and retention
- P&L management
- Budget management
- Inventory control
- Customer service
- Vendor relations
- Team leadership
- Employee training
- Community engagement
- Sales promotion
- Consistently meet goals
- Labor cost controls
Timeline
Assistant General Manager
Buffalo Wild Wings
02.2023 - 12.2023
General Manager
Compass Group / Canteen
03.2022 - 07.2022
GM in Training
JF LLC
01.2020 - 03.2020
Multi-Unit Manager
CICI's
08.2018 - 07.2019
General Manager
Jax, LLC dba Golden Corral
07.2012 - 05.2017
Manager
Hooters Restaurant
08.2010 - 06.2012
General Manager
Buffets Inc, dba Ryan's Steakhouse
06.2005 - 08.2009
General Manager
Galco Management Co.,Inc dba Fresno's SW Restaurant & Bar
02.2002 - 06.2004
Business Administration
Niagara County Community College
08.1990 - 01.1992
General Manager
East Coast Wings + Grill
- Current