Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Oliveira

Greensboro

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client Service Specialist

McGriff
04.2024 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Fulfillment Expert

Target
08.2022 - 04.2024
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
  • Pulled orders quickly to maintain demanding productivity goals.

Host

Texas Roadhouse
06.2021 - 08.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Developed rapport with regular patrons to foster sense of community within establishment.

Education

High School Diploma -

South View High School
Fayetteville, NC
06-2022

Skills

  • Telephone skills
  • Strong empathy
  • Exceptional communication
  • Documentation skills

Certification

Property and Casualty License NC

Timeline

Client Service Specialist

McGriff
04.2024 - Current

Fulfillment Expert

Target
08.2022 - 04.2024

Host

Texas Roadhouse
06.2021 - 08.2022

High School Diploma -

South View High School

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Michael Oliveira