Michael O'Donaghue

Marina Auto Group

ROCHESTER, NY

6 2018 - Current

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Developed strong rapport with customers and created positive impression of business.
Negotiated purchase prices and explained sales, warranty, and optional products.
Responded to customer enquiries via telephone and email.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Prepared purchased vehicles and completed final delivery checks.
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Answered telephone and email inquiries from potential customers.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Located merchandise across various stores to address customer needs.
Developed successful sales strategies to maximize customer satisfaction and profit.
Worked varied hours to meet seasonal and business needs.
Provided product price information to customers.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Internet sales, Facebook

Summary