Michael Nieves
Charlotte
Summary
Appalachian State University graduate with a Bachelor of Science in Criminal Justice and experience in public service, investigations, customer service, and high-pressure decision making environments. Recognized for strong communication, relationship-building, and conflict-resolution skills developed through law enforcement training, customer service, and collaborative work environments. Proven ability to adapt quickly, work effectively with diverse groups of people, and maintain professionalism under pressure. Seeking an opportunity to contribute these strengths in a client-focused and growth-oriented professional setting.
Overview
5
5
years of professional experience
Work History
Police Officer Trainee
Rock Hill Police Department
Rock Hill
01.2026 - 05.2026
- Completed extensive training through Rock Hill PD and the South Carolina Criminal Justice Academy.
- Completed coursework in criminal law, investigations, report writing, and courtroom procedures.
- Participated in scenario-based training requiring communication and decision-making under pressure.
- Received training in interviewing techniques, evidence collection, fingerprint identification, and emergency response.
Intern
Watauga County Sheriff's Office
Boone
08.2025 - 12.2025
- Assisted with permit processing and administrative operations.
- Observed detectives during investigations and court proceedings.
- Participated in ride-alongs, DUI checkpoints, and compliance operations.
Barback
Town Tavern Banner Elk
Banner Elk
05.2025 - 08.2025
- Helped create a welcoming environment for guests through attentive service.
- Collaborated with team members to ensure efficient bar operations during peak hours.
Security Staff
River Street Ale House
10.2024 - 06.2025
- Ensured safety for guests and staff through proactive monitoring.
- De-escalated conflicts using effective communication and conflict resolution strategies.
- Addressed customer concerns and incidents promptly to enhance satisfaction.
Mover
Men Moving Mountains
Boone
06.2024 - 08.2024
- Communicated effectively with clients regarding moving schedules and needs.
- Collaborated with team members to ensure smooth loading processes.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
Mover
Easy Street Moving
Charlotte
06.2023 - 01.2024
- Communicated effectively with clients regarding moving schedules and needs.
- Collaborated with team members to ensure smooth loading processes.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
Delivery Driver
Metrolina Woodworks
Charlotte
05.2022 - 07.2022
- Delivered products to customers efficiently and safely.
- Communicated with team members to coordinate delivery routes.
Delivery Driver
Providence Delivery
Charlotte
06.2021 - 12.2021
- Delivered products to customers efficiently and safely.
- Communicated with team members to coordinate delivery routes.
Education
Bachelor of Science - Criminal Justice
Appalachian State University
Boone, NC12-2025
Undergraduate Coursework -
Central Piedmont Community College
Charlotte, NC12-2022
Skills
- Effective Communication
- Relationship Building
- Customer Service
- Conflict Resolution
- Problem Solving
- Decision Making
- Time Management
- Team Collaboration
- Documentation
- Report Writing
- Investigative Techniques
- De-escalation
Timeline
Police Officer Trainee
Rock Hill Police Department
01.2026 - 05.2026
Intern
Watauga County Sheriff's Office
08.2025 - 12.2025
Barback
Town Tavern Banner Elk
05.2025 - 08.2025
Security Staff
River Street Ale House
10.2024 - 06.2025
Mover
Men Moving Mountains
06.2024 - 08.2024
Mover
Easy Street Moving
06.2023 - 01.2024
Delivery Driver
Metrolina Woodworks
05.2022 - 07.2022
Delivery Driver
Providence Delivery
06.2021 - 12.2021
Bachelor of Science - Criminal Justice
Appalachian State University
Undergraduate Coursework -
Central Piedmont Community College