Michael Morgan
Pantego
Summary
Operations professional with a proven track record at Shavender Trucking LLC, excelling in customer service, driver relations, and complex problem-solving. Assisting in furthering workflow efficiency and fostering team collaboration, I leverage strong decision-making skills to drive operational success and prioritizing customers expectations. Committed to continuous improvement and relationship building.
Overview
3
3
years of professional experience
Work History
Operations Assistant
Shavender Trucking LLC
06.2023 - Current
- Solved problems timely and effectively, ensuring customer and driver satisfaction.
- Managed day-to-day operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations.
- Supported daily operations by answering phone call and assisting drivers in daily paperwork.
- Worked in teams within the operations department to help resolve conflicts and streamline load efficiencies.
Restaurant Manager/ Host
Fish Hooks Cafe
08.2022 - 05.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Managment
Clemson University
Clemson, SC05-2026
High School Diploma -
Pungo Christian Academy
Belhaven, NC05-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Relationship building
- Conflict resolution
- Sales management
Timeline
Operations Assistant
Shavender Trucking LLC
06.2023 - Current
Restaurant Manager/ Host
Fish Hooks Cafe
08.2022 - 05.2023
Managment
Clemson University
High School Diploma -
Pungo Christian Academy
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