Michael Miller
Hertford
Summary
Dynamic Owner/Operator with extensive experience at NEL Enterprises Inc, excelling in DOT compliance and safety management. Proven track record in optimizing delivery routes and enhancing customer satisfaction through effective communication. Skilled in vehicle maintenance and fostering a collaborative work environment, driving operational efficiency and reducing costs.
Overview
16
16
years of professional experience
Work History
Owner/Operator Truck Driver
NEL Enterprises Inc
Hertford, NC
01.2025 - Current
- Operated commercial truck to deliver goods safely and efficiently.
- Maintained accurate logbooks to ensure compliance with federal regulations.
- Conducted routine vehicle inspections to identify maintenance needs and enhance safety.
- Managed loading and unloading processes to optimize delivery schedules.
- Communicated effectively with clients to coordinate delivery timelines and address concerns.
- Trained new drivers on safety protocols and operational best practices.
- Implemented route optimization strategies to reduce fuel consumption and improve transit times.
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Owner/Operator
NEL Trucking Inc
Hertford, NC
10.2013 - 12.2024
- Managed daily operations, ensuring timely delivery and efficient routing of shipments.
- Developed and implemented safety protocols to maintain compliance with industry regulations.
- Oversaw maintenance schedules for fleet vehicles, enhancing operational reliability and reducing downtime.
- Trained new drivers on company policies, safety measures, and customer service standards.
- Coordinated logistics with clients to optimize supply chain processes and improve service quality.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Fostered relationships with vendors to negotiate contracts and secure favorable terms for services.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Fleet Maintenance Manager
C A Perry & Son Transit
Hobbsville, NC
04.2010 - 10.2017
- Managed preventive maintenance schedules for fleet vehicles, ensuring optimal performance and compliance with safety standards.
- Oversaw daily operations of maintenance staff, fostering a collaborative environment to enhance productivity and efficiency.
- Developed and implemented cost-saving strategies for parts procurement, reducing overall maintenance expenses without compromising quality.
- Conducted regular inspections and audits of vehicles, identifying issues proactively to minimize downtime and repair costs.
- Streamlined repair processes by integrating new diagnostic tools, improving turnaround time for vehicle servicing.
- Analyzed maintenance data trends to inform decision-making processes, optimizing resource allocation and service delivery efficiency.
- Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
- Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
- Maintained a safe working environment by enforcing strict adherence to safety policies and protocols among the maintenance team.
Education
Associate Degree Diesel Technology - Maintenance of Diesel Equipment
Florence Darlington Technical College
Florence, SC05.2002
Skills
- DOT compliance
- Professionalism and work ethic
- Safe driving practices
- Safety compliance
- Self-motivation and discipline
- Truck loading and unloading
- Accident prevention strategies
- Paperwork coordination
- Vehicle inspection
- Vehicle maintenance
- Load security
- Load securing proficiency
- Critical thinking capacity
- Preventive Maintenance
- Safety management
- Route planning
- Defensive driving techniques
Timeline
Owner/Operator Truck Driver
NEL Enterprises Inc
01.2025 - Current
Owner/Operator
NEL Trucking Inc
10.2013 - 12.2024
Fleet Maintenance Manager
C A Perry & Son Transit
04.2010 - 10.2017
Associate Degree Diesel Technology - Maintenance of Diesel Equipment
Florence Darlington Technical College