Michael McDonald
Terrell
Summary
Dynamic leader with a proven track record of enhancing client experience and fostering a continuous learning environment. Expert in relationship building, client retention, and client experience. Highly skilled problem solver focused on driving unparalleled team and client satisfaction.
Overview
13
13
years of professional experience
Work History
Trainer
Lake Effects Boat Club
05.2021 - Current
- Developed safety and operation curriculum for the on-boarding of new club members.
- Conducted vessel operator orientations to enhance member confidence and elevate brand experience.
- Promoted a culture of continuous learning through product experiences and dealer events.
Manager
Surf & Sport Lake Norman
03.2021 - Current
- Cultivated a fleet of vessels to position the brand and offerings within the top tier of boat rental companies on Lake Norman.
- Utilized web tools to implement quality assurance pre and post rental, mitigating losses, and enhancing client confidence.
- Facilitated vessel delivery and pick up to maximize fleet utilization.
Manager
Mc2 Athletics
07.2012 - 06.2020
- Founded and launched the Mc2 brand from inception to location procurement to marketing strategies and client acquisition / retention.
- Generated ongoing curriculum and programming for group training in addition to private training clients.
- Implemented continuing education for coaches across multiple disciplines.
Education
GED -
Community College of Aurora
Aurora, CO01-2003
Skills
- Client Experience
- Relationship Building
- Creative Problem Solving
- Team Building Events
- Employee Onboarding and Group Training
Timeline
Trainer
Lake Effects Boat Club
05.2021 - Current
Manager
Surf & Sport Lake Norman
03.2021 - Current
Manager
Mc2 Athletics
07.2012 - 06.2020
GED -
Community College of Aurora
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