Michael Kindle
Wake Forest
Summary
Highly skilled team leader and player. My skills and military work ethic bring exceptional knowledge and experience in the Information Technology field.
Overview
20
20
years of professional experience
Work History
Accounts Payable Specialist
Hendrick Automotive Group
04.2021 - 07.2021
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Communicated with vendors and customers to verify information and follow up on client issues.
- Minimized legal and financial risk while implementing federal and state requirements.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Customer Service Representative
Hendrick BMW (Contracted Through Insight Global)
01.2021 - 03.2021
- Answered 50+ customer telephone calls daily and promptly to avoid on-hold wait times.
- Entered customer interaction details utilizing CRM software to track requests, appointments, notes, and document problems and record solutions offered for over 200 customers.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environments.
Customer Service Associate
Lowe's Home Improvement
05.2018 - 08.2018
- Drove sales in the millwork department, directly contributing to store revenue.
- Responded to all customer inquiries thoroughly and professionally.
- Contacted customers to follow up on purchases, suggest new merchandise, and inform them about promotions and upcoming events.
- Stocked and replenished merchandise according to store merchandising layouts.
- Resolved all customer complaints professionally while prioritizing customer satisfaction.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Tactical Switchboard Operator
United States Marine Corps Marine Corps Base, TSO
07.2001 - 02.2015
- Served as Switching Chief and Wire Chief during Operation Enduring Freedom and Operation Iraqi Freedom.
- Managed and operated Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Non-Secure Internet Protocol (NIPR), Secure Internet Protocol (SIPR), Regional Intelligence Exchange System (CENTRIX).
- Planned and oversaw vast telecommunication networks as Wire and Switching Chief for 12+ years, resulting in seamless mission success.
- Installed, operated, and maintained telecommunication systems in support of the Commanding Officer, Operation Iraqi Freedom, and Operation Enduring Freedom.
- Routed, organized and terminated copper, coaxial and fiber optic cable for telecommunication systems.
- Spliced, routed, and terminated fiber optic cable.
- Assisted in the data networking field by subnetting and providing IP schematics for Voice Over Internet Protocol systems (VOIP).
- Programmed Cisco switches and routers in support of communication infrastructures.
- Responsible for creating subnets to be used in conjunction with VoIP equipment and incorporated with other IP based communications.
- Maintained secret clearance in order to access and install classified secret systems.
- Planned and deployed numerous telecommunication networks and cut sheets for telecommunication operations.
- Delivered important training, coaching and mentoring to platoon personnel in order to improve tactical and technical proficiency.
- Built a cohesive and successful team to support mission objectives.
- Maintained the safety, security and operational readiness of more than $2 million in equipment.
- Tracked and filed administrative paperwork and personnel folders.
- Conducted monthly and annual inventories for inventory totaling $2 million.
Education
Associate of Engineering - Mechanical Engineering
Wake Technical Community College
Raleigh, NC08-2024
Associate of Science - Computer Science
Wake Technical Community College
Raleigh, NC08-2024
Associate of Arts - General Studies
Wake Technical Community College
Raleigh, NC08-2024
High School Diploma - undefined
Independence High School
San Jose, CA2001
Skills
- Telecommunication Systems
- Network Security
- Community Networking
- Cisco Unified Communications Manager (CUCM)
- Cisco Unified Communications Manager Express(CME)
- Microsoft Office
- Problem solving
- CRM software
- Help Desk
- Project Management
- Microsoft Excel
- Desktop Support
Additional Information
- Received the Naval Achievement Medal and Joint Service Achievement Medal for fabricating, installing, and maintaining telecommunication patch cable which made it possible for the Army to proceed with telecommunication installations in support of Operation Iraqi Freedom.
Timeline
Accounts Payable Specialist
Hendrick Automotive Group
04.2021 - 07.2021
Customer Service Representative
Hendrick BMW (Contracted Through Insight Global)
01.2021 - 03.2021
Customer Service Associate
Lowe's Home Improvement
05.2018 - 08.2018
Tactical Switchboard Operator
United States Marine Corps Marine Corps Base, TSO
07.2001 - 02.2015
High School Diploma - undefined
Independence High School
Associate of Engineering - Mechanical Engineering
Wake Technical Community College
Associate of Science - Computer Science
Wake Technical Community College
Associate of Arts - General Studies
Wake Technical Community College
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