Michael Kelly

Communicate Quality issues with suppliers.

Developed and managed comprehensive work plans to address quality issues within the facility.

Conducted thorough inventory verification to ensure adherence to quality standards.

Facilitated training sessions for associates on SQA processes.

Facilitated development of Standard Operating Procedures (SOP) for Software Quality Assurance (SQA).

Assisted planners, team leads, and production managers with daily communications. Supported collaboration among planners and production management teams each day. Facilitated daily communication with planners and production managers.

Collaborated with engineers to troubleshoot and resolve material issues impacting plant efficiency.

Prior to being in SQA. I worked as a upgrade team leader in the New Bern Warehouse. Currently provide support when overtime is available in CW. Prior to working as a upgrade team leader, I was a quality auditor in the quality lab.

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Joined Rent-A-Center in July 2013 as Customer Account Representative, managing customer accounts and inquiries.

Managed customer interactions to drive sales and ensure account currency.

Collaborated with customers to establish payment plans and effectively execute credit account management.

Coordinated logistics and installation of all items acquired by clients.

Became store manager February 2014, relocating to South Carolina.

Trained and developed staff on sales, payment processing, customer relations.

Led the team to being #1 in the area for credit collections and customer retention.

Developed 2 store managers.

Managed inventory. Ensuring we had new products for sale, as well as restoring any items returned for resale.

Oversaw the entire hiring process, including conducting interviews and onboarding all kitchen staff to ensure operational efficiency.

Executed disciplinary actions, including staff terminations, to uphold organizational standards.

Oversaw weekly inventory counts and facilitated timely ordering to maintain supply chain efficiency.

Executed investigation and resolution of equipment issues, ensuring timely scheduling of repairs.

Managed customer relationships by resolving inquiries and concerns promptly. Oversaw catering sales initiatives and fostered client engagement.

Collaborated with ownership to formulate strategic sales and marketing plans.

• Supervised kitchen staff to maintain high standards of food quality and safety.
• Managed inventory levels to ensure availability of ingredients and minimize waste.
• Developed training programs to enhance team performance and operational efficiency.

Began as a dishwasher in high school.

Trained and developed kitchen skills.

Trained and developed managerial skills.

Completed managerial training in 2001, worked as assistant manager from 2001-2004.

Becoming Kitchen Manger 2004-2008.

Started with Insource at Moen in 2008 in the quality department.

Conducted quality audits on Insource ran lines in production.

Applied Moen quality standards to ensure compliance and enhance production efficiency of finished goods.

Became Team Leader in the 2HL area, Overseeing 2L7A.

Ensuring materials were ordered and organized for production.

Assisted in training and developing line associates.

Completed daily paperwork.