Michael Jones
Morrisville
Summary
Dependable professional excelling in fast-paced environments with a focus on accuracy and efficiency. Proven track record in team management, technical troubleshooting, and inventory tracking. Demonstrates strong adaptability to new systems and clear communication with teams and leadership. Detail-oriented Data Entry Specialist with 3+ years of experience in logistics and customer service. Proven ability to maintain 99%+ data accuracy while optimizing inventory tracking and reporting processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
Amazon
Mebane
11.2023 - Current
- Detail-oriented Data Entry Specialist with 3+ years of experience in fast-paced warehouse and online retail environments, including Amazon fulfillment. Proven track record of entering and verifying high volumes of data with 99%+ accuracy. Skilled in Excel, inventory tracking systems, and reporting. Committed to maintaining data integrity and supporting business operations.
- Utilized advanced Excel features (VLOOKUP, pivot tables, conditional formatting, data validation) to manage and analyze large product datasets for Amazon listings.
- Created spreadsheets to track inventory, pricing trends, and performance KPIs. Experience with Microsoft word/outlook/teams/excel
Technical Support Engineer I
Amazon
Mebane
10.2020 - 11.2023
- I did Provide technical support to customers via chat, phone, or email on day to day bases
- Troubleshoot device, software, or account issues (ex: Kindle, Fire TV, Alexa, AWS accounts).
- Walk customers through step-by-step solutions in a clear, patient way.
- Document customer interactions in Amazon's support systems.
- Collaborate with Amazon's engineering and development teams to resolve escalated problems.
- Analyze logs, system metrics, and error reports to pinpoint root causes.
- Document solutions and contribute to a knowledge base for future troubleshooting.
Manager
Harris Teeter
Greensboro
05.2015 - 10.2020
- Led a team of XX employees, providing guidance and support to ensure efficient operations
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Was ordered to pick cases from a slot and move it to a pallet jack. Also we have done maintenance to the pallet jacks. Worked in a fast pace Environment
- Used WMS (Warehouse Management Systems) and Microsoft Excel to monitor inventory levels, track shipments, and optimize space utilization.
- Trained and evaluated staff on safety protocols, forklift operation, and RF scanner usage.
- Collaborated with cross-functional teams including transportation, supply chain, and store management to ensure on-time deliveries and inventory accuracy.
Lead Technician
Gilbarco
Greensboro
02.2013 - 05.2015
- Wired electronics and schematics to build product. Use hand tools and measuring tools.
- Received, inspected, and documented incoming shipments of products
- Lead a team of technicians on installations, maintenance, and repair projects.
- Act as the primary technical expert for escalated or complex issues.
- Train and mentor junior technicians on Gilbarco systems.
- Coordinate schedules, assign work orders, and manage parts inventory.
- Liaise with customers, ensuring service quality and satisfaction.
- Ensure compliance with OSHA, EPA, and state fuel-handling regulations.
Education
Associate's degree - Engeering
Gtcc
Greensboro, NCSkills
- Time management
- Logistics coordination
- Microsoft Office applications
- Shipping and receiving
- Customer service excellence
- Manufacturing processes
- Warehouse management
- Load and unload operations
- Communication skills
- Order picking and selection
- Payroll administration
- Materials handling expertise
- Bilingual communication
- IT support services
- Quality inspection techniques
- RF scanner operation
- Driving proficiency
- Inventory control strategies
- Pallet jack operation
- Reach truck operation
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Data Entry Specialist
Amazon
11.2023 - Current
Technical Support Engineer I
Amazon
10.2020 - 11.2023
Manager
Harris Teeter
05.2015 - 10.2020
Lead Technician
Gilbarco
02.2013 - 05.2015
Associate's degree - Engeering
Gtcc