Michael Jenkins
Indian Trail
Summary
Knowledgeable, proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
14
14
years of professional experience
Work History
Wholesale Parts Advisor
Crossroads Ford of Indian Trail
Indian Trail, NC
09.2024 - Current
- Coordinated parts inventory management for accurate stock levels and availability.
- Assisted customers in identifying correct parts using automotive expertise and product knowledge.
- Streamlined order processing procedures to enhance efficiency and reduce turnaround times.
- Implemented training programs for new staff on parts identification systems and customer service protocols.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
Parts Specialist
Keffer Hyundai
Matthews, NC
07.2022 - 09.2024
- Responsibilities:
- Customer Service, Customer satisfaction, Delivering excellent knowledge of vehicles to provide a speedy answer to help customers understand their vehicles better. Ordering inventory. Answering phone calls and providing information when needed per customer request.
- Accomplishments:
- Knowledge of Parts needed with just the simplest explanation.
- Becoming a Parts leader
Floater
AVI Foodsystems, Inc
Indian Trail, NC
08.2021 - 07.2022
- Responsibilities:
- Handling Money, Delivering excellent service, Restocking vending machines, Merchandising, Customer satisfaction, Customer Service.
- Accomplishments:
- Learning how to merchandise a location to make it a better viewing experience for the customers.
- Delivered fast, satisfactory service to please customers needs and desires. Learned a wide variety of different ways to fix a vending machine and multiple different ways to create solutions to problems.
Manager
Auto Inspections IN/OUT
Charlotte, NC
06.2020 - 08.2021
- Responsibilities
- Customer Interaction/Service, Sales. Managing employees and getting together to efficiently run a store. Cash Handling, Making Deposits, Going to the bank.
- Managed day-to-day operations
- Handled opening and closing of store
Training Manager
Men's Wearhouse
Concord, NC
11.2019 - 03.2020
- Responsibilities
- Managing the store while the manager is away. Sales, customer interaction/service.
- Accomplishments
- Being recognized as a wonderful salesman and always going above and beyond to prove myself to be better.
Assistant Manager
Valvoline Instant Oil Change
Charlotte, NC
08.2013 - 10.2019
- Responsibilities
- Managing the store while the manager is away. Creating schedules, managing labor, sales, customer interaction/service.
- Accomplishments
- I've gained a stronger comfort zone with customer service and interactions. I talk to customers everyday and it's a way to meet new people and hear different stories everyday.
- Skills Used
- Customer Interaction. Speed of Service. Customer Satisfaction.
Parts Specialist
Scott Clark Toyota
Matthews, NC
06.2018 - 12.2018
- Stocking Inventory. Retail Counter Sales. Customer Interaction. Answering Phone Calls. Diagnosing problem to determine correct part.
Games Associate
Carowinds
Charlotte, NC
03.2012 - 10.2012
- Responsibilities
- Handle money all day. Speak to many customers at once. Keep everyone happy and keep the game going as long as i could.
- Accomplishments
- I became one of the fastest games associates there. I could run every game in the park and complete every game in the park. Never had a customer complaint at all while i was there.
Education
High school or equivalent - undefined
High School Dipolama
Matthews, NC06.2013
Skills
- Parts cataloging
- Warehouse operations
- Automotive industry
- Parts identification
- Ordering parts
- Customer service
- Improving customer satisfaction
- Verbal and written communication
- Email communication
- Forklift operation
- Inventory management
- Team leadership
- Time management
- Decision-making
Timeline
Wholesale Parts Advisor
Crossroads Ford of Indian Trail
09.2024 - Current
Parts Specialist
Keffer Hyundai
07.2022 - 09.2024
Floater
AVI Foodsystems, Inc
08.2021 - 07.2022
Manager
Auto Inspections IN/OUT
06.2020 - 08.2021
Training Manager
Men's Wearhouse
11.2019 - 03.2020
Parts Specialist
Scott Clark Toyota
06.2018 - 12.2018
Assistant Manager
Valvoline Instant Oil Change
08.2013 - 10.2019
Games Associate
Carowinds
03.2012 - 10.2012
High school or equivalent - undefined
High School Dipolama