Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Howell

Goldsboro,NC

Summary

Experienced leader and problem-solver dedicated to optimizing operations for cost reduction and improved efficiency. Demonstrates strong decision-making abilities and sound judgment to drive positive outcomes for organizational success. Passionate about streamlining processes and implementing innovative solutions to achieve company goals. Adept at fostering collaboration and driving continuous improvement initiatives to propel business growth.

Overview

4
4
years of professional experience

Work History

Service Manager

Deacon Jones Chevrolet of La Grange
01.2024 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.

Store Manager

Firestone Complete Auto Care
01.2021 - 01.2024
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Bachelor Of Business Administration - Marketing

East Carolina University
Greenville, NC
12.2020

Emerging Leaders Program -

The BB&T Leadership Institute
Greenville, NC
12.2020

Associates in Arts -

Wayne Community College
Goldsboro, NC
12.2018

Skills

  • Staff Management
  • Staff Training
  • Team Leadership
  • Inventory Management
  • Sales Expertise
  • Customer Service
  • Maximizing Profitability
  • Marketing and Advertising
  • Location Marketing
  • Verbal and Written Communication
  • Multitasking and Organization
  • Profit and Loss
  • Leadership
  • Sales Professional
  • Positive and Friendly
  • Conflict resolution

Timeline

Service Manager

Deacon Jones Chevrolet of La Grange
01.2024 - Current

Store Manager

Firestone Complete Auto Care
01.2021 - 01.2024

Bachelor Of Business Administration - Marketing

East Carolina University

Emerging Leaders Program -

The BB&T Leadership Institute

Associates in Arts -

Wayne Community College

Similar Profiles

CREATE PROFILE
Michael Howell