Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Michael Hodges

Tobaccoville,NC

Summary

Dynamic and detail-oriented operations leader with over 4 years of experience in logistics, customer service, and team management. Proven ability to optimize operations, drive customer satisfaction, and lead teams in fast-paced, high-demand environments. Recently held a leadership role at JPMorganChase, gaining experience in branch-level operations within a corporate financial institution.

Overview

9
9
years of professional experience

Work History

Branch Operations Lead

JPMorgan Chase
02.2025 - 05.2025
  • Oversaw daily operational activities and ensured adherence to compliance and regulatory standards within a high-volume retail banking branch.
  • Supported branch staff by streamlining processes and providing on-the-ground leadership in customer service, cash handling, and workflow coordination.
  • Collaborated with branch management to identify and resolve operational inefficiencies and ensure alignment with performance goals.

City Operations Associate

Bellhop Moving
04.2020 - 11.2024
  • Increased customer retention and improved average order rating by 15% through process enhancements and strategic contractor oversight.
  • Reduced costs and boosted gross margin by 12% by eliminating unnecessary expenditures and optimizing team logistics.
  • Created and maintained reporting systems for team activities and operational benchmarks.
  • Partnered with cross-functional teams (logistics, support, fleet) to ensure smooth day-to-day operations.
  • Led hiring and contractor certification processes, including performance evaluations and termination decisions.

Captain (Team Lead)

Bellhop Moving
04.2020 - 11.2024
  • Led 2-10 person crews on moving jobs, ensuring timely, professional execution and consistently high customer satisfaction (avg. score: 4.83/5).
  • Personally managed V.I.P. moves for influencers and high-profile clients to maintain and elevate the company's brand reputation.

Sales Associate

GNC
08.2019 - 02.2020
  • Drove product sales through personalized customer engagement and strategic upselling.
  • Consistently surpassed monthly sales targets and contributed to a 10% lift in featured product sales.

Mover

TWO MEN AND A TRUCK
04.2017 - 08.2018

Cashier

Lowes Foods
06.2016 - 02.2017

Education

Bachelor - Business Administration, Double Major in Operations & Supply Chain Management and Finance

University of North Carolina At Charlotte
Charlotte, NC
05.2022

Skills

  • Team Leadership & Coordination
  • Operational Process Improvement
  • Customer Service Excellence
  • Sales & Relationship Building
  • Conflict Resolution & Problem Solving
  • Data Entry & Reporting
  • Inventory & Quality Control
  • Adaptability in Fast-Paced Environments
  • Proficient with Microsoft Office Suite & CRM Tools

Timeline

Branch Operations Lead

JPMorgan Chase
02.2025 - 05.2025

City Operations Associate

Bellhop Moving
04.2020 - 11.2024

Captain (Team Lead)

Bellhop Moving
04.2020 - 11.2024

Sales Associate

GNC
08.2019 - 02.2020

Mover

TWO MEN AND A TRUCK
04.2017 - 08.2018

Cashier

Lowes Foods
06.2016 - 02.2017

Bachelor - Business Administration, Double Major in Operations & Supply Chain Management and Finance

University of North Carolina At Charlotte

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Michael Hodges