Michael Hilliard
Waynesville
Summary
Motivated professional with strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Extensive experience in law enforcement, focusing on community engagement, staff training, and incident investigation. Demonstrated expertise in emergency response, report writing, and conflict resolution, contributing to enhanced safety and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deputy Sheriff
Haywood County Sheriff's Office
Waynesville
05.2020 - Current
- Conducted investigations on criminal incidents and collected evidence.
- Prepared detailed reports documenting incidents and interactions with the public.
- Engaged with community members to build trust and rapport for better relations.
- Trained new staff on protocols and emergency response procedures effectively.
- Maintained accurate records of inmate activities and incident reports daily.
- Provided counseling services to detainees who are experiencing behavioral problems or emotional distress.
- Enforced rules and regulations governing the conduct of inmates.
- Attended periodic staff meetings to discuss issues related to detention operations.
- Organized and coordinated inmate work assignments to maintain order and security throughout the facility.
- Guided subordinate staff on correctional policies and procedures.
- Conducted searches of detainees, cells, and common areas to ensure compliance with regulations.
- Maintained accurate records of all inmate activity, including incident reports, disciplinary actions, visitors, phone calls, and grievances.
- Developed and implemented training programs for staff members.
- Operated control rooms, managed access to secure areas, and monitored surveillance equipment.
- Adhered to departmental policies and procedures while performing job duties.
- Arrested and transported suspects or prisoners to jail or court to maintain custody.
- Interviewed witnesses and victims of crimes to obtain additional information regarding incidents under investigation.
- Testified in court in connection with criminal prosecutions to support the judicial process.
- Collected and preserved evidence associated with crimes, supporting investigations
- Maintained safe and secure environments for court proceedings.
- Provided courtroom security for judicial proceedings.
- Monitored inmates at correctional facilities, ensuring compliance with all rules and regulations.
- Maintained order in courtrooms by identifying disturbances and taking appropriate action.
- Supervised daily operations of detention facility, ensuring safety and security.
- Conducted routine inspections of inmate living areas for contraband and safety hazards.
- Managed inmate behavior through conflict resolution and de-escalation techniques.
- Developed and implemented procedures for emergencies in the facility.
Pizza Cook
Bocelli's Italian Eatery
Waynesville
04.2012 - 01.2025
- Prepared fresh pizza dough daily using traditional Italian recipes.
- Topped pizzas with high-quality ingredients to ensure authentic flavors.
- Operated pizza oven to cook pizzas to perfection and maintain consistency.
- Assisted in maintaining a clean and organized kitchen environment during shifts.
- Collaborated with kitchen staff to manage busy service periods efficiently.
- Followed food safety guidelines to ensure a safe cooking environment.
- Handled customer orders accurately and promptly for dine-in and takeout services.
- Trained new team members on pizza preparation techniques and kitchen procedures.
- Ensured that all recipes were followed accurately when making pizzas.
- Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
- Complied with health department rules regarding sanitation practices in the kitchen.
- Stocked freezers and refrigerators to maintain an adequate supply of ingredients and products.
- Notified managers when supplies were running low so they could be replenished.
- Stored food items correctly in designated containers and storage areas.
- Checked food quality and the freshness of ingredients used in preparing pizzas.
- Provided excellent customer service by addressing any questions or concerns promptly.
- Operated slicers, mixers, grinders, and other kitchen equipment following safety protocols.
Table Games Dealer
Harrah's Casino
Cherokee
11.2019 - 03.2020
- Dealt cards for various table games, ensuring smooth gameplay and player engagement.
- Monitored player activity and ensured adherence to game rules and procedures.
- Managed cash transactions, including payouts and chip exchanges for players.
- Provided exceptional customer service by addressing player inquiries and concerns promptly.
- Conducted regular game checks to ensure that the equipment was functioning correctly and securely.
- Resolved disputes between players with professionalism and adherence to company policies.
- Maintained a positive attitude and professional demeanor during shifts.
- Performed functional game duties quickly by efficiently handling money and chips.
- Assisted new players with understanding game rules and procedures.
- Collected losing bets and paid out winnings promptly and accurately.
- Communicated effectively with other members of the table games staff team.
- Greeted incoming guests with enthusiasm to promote a fun, memorable, and exciting experience.
- Provided friendly customer service to guests at the casino table games area.
- Cashed in chips for players who wished to leave the table game area.
- Verified patron identification to confirm legal age for gambling activities.
Glazer
Blue Ridge Glass
Waynesville
01.2015 - 11.2019
- Installed glass products in residential and commercial properties.
- Assisted in measuring and cutting glass to precise specifications.
- Operated tools for glass handling and installation safely.
- Maintained the cleanliness and organization of the work area daily.
- Communicated effectively with clients regarding installation procedures.
- Adhered to safety protocols while handling fragile materials.
- Supported inventory management by tracking glass supplies regularly.
- Lifted heavy objects such as large sheets of glass and window frames onto workbenches safely.
- Maintained a safe working environment by adhering strictly to safety regulations.
- Replaced broken seals between panes of insulated glass units.
- Assisted in loading trucks with finished product for delivery to customers' sites.
- Applied new putty around the edges of windows to secure the glass in place.
- Attended training sessions related to glazing techniques and safety procedures.
- Prepared surfaces for glazing by removing old putty and cleaning frames with solvents.
- Measured, cut, and installed various types of glass into frames or sashes.
- Coordinated with clients regarding custom orders for special projects requiring specific measurements or designs.
- Provided guidance and instruction to apprentices when required.
- Power tools such as drills, saws, grinders, and sanders were used to shape metal components.
- Fabricated metal framing components are used in the production of window units.
- Installed hardware such as locks, hinges, and closers. On window units.
- Inspected glass for defects before installation.
- Drilled holes into walls and fitted frames into openings to install windows and doors.
- Set glass doors into frames and bolted metal hinges, handles, locks, and other hardware to attach doors to frames and walls.
- Read and interpreted project blueprints and construction plans to inform accurate and complete installations.
- Transported supplies and team members between various worksites.
- Operated crane to load and arrange glass and mirrors onto delivery trucks, employing suction cups to secure materials during transfer.
Education
Associate of Applied Science - Cyber Security
Haywood Community College
Clyde, NCSkills
- Cybersecurity fundamentals
- Incident investigation
- Evidence collection
- Report writing
- Community engagement
- Staff training
- Conflict resolution
- First aid and CPR
- Court proceedings
- Crime investigation
- Crime prevention
- Public safety
- Emergency response
- Civil and criminal law expertise
- Incident reporting
- Training and development
- Data analysis
- Technical troubleshooting
- Security protocols
- De-escalation techniques
- Physical fitness
- Time management
- Threat assessment
- Data protection
- Team collaboration
- IT infrastructure knowledge
- Team training
- Team building
- Staff education
- Policy and procedure development
Certification
- Basic Law Enforcement Training - 9/18/25
- Field Training Officer - 6/10/22
- Detention Officer Certification Course - 5/14/20
Accomplishments
- Life Saving Award - 11/21
- Life Saving Award - 7/22
References
References available upon request.
Timeline
Deputy Sheriff
Haywood County Sheriff's Office
05.2020 - Current
Table Games Dealer
Harrah's Casino
11.2019 - 03.2020
Glazer
Blue Ridge Glass
01.2015 - 11.2019
Pizza Cook
Bocelli's Italian Eatery
04.2012 - 01.2025
Associate of Applied Science - Cyber Security
Haywood Community College
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