Michael Hayes
Carthage
Summary
Dedicated Parts Specialist with strong customer service and inventory management skills. Committed to enhancing customer experiences and streamlining processes for optimal efficiency.
Results-driven professional with a background in customer service and inventory management. Proven ability to collaborate effectively with teams, solve problems, and maintain accurate inventory records, contributing to improved operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Language
Work History
Parts Specialist
AutoZone
Washington, NC
05.2024 - 08.2025
- Maintained accurate inventory records to ensure optimal stock levels and product availability.
- Assisted customers with product selection, providing expert advice on automotive parts and accessories.
- Processed customer transactions efficiently, ensuring a positive shopping experience and quick service.
- Collaborated with team members to streamline inventory management processes, enhancing operational efficiency.
- Trained new staff on company policies, procedures, and effective customer service techniques.
- Conducted regular audits of inventory to identify discrepancies and maintain data integrity within systems.
- Developed strategies for promoting special offers, increasing customer engagement and sales opportunities.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
Cook/cashier
Burger King
Chocowinity, NC
01.2023 - 04.2024
- Prepared and cooked menu items according to standardized recipes and procedures.
- Maintained cleanliness and organization of kitchen and workstations to meet health regulations.
- Operated kitchen equipment, including grills, fryers, and ovens, ensuring safety protocols were followed.
- Managed food inventory levels, minimizing waste while ensuring product availability during peak hours.
- Trained new team members on cooking techniques and proper food handling practices to enhance efficiency.
- Collaborated with team members to optimize workflow during busy shifts, improving overall service speed.
Cook/Cashier Team Lead
Boddie-Noell Enterprises Inc.
Carthage, NC
12.2019 - 06.2022
- Operated kitchen equipment, ensuring compliance with safety and sanitation standards.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Assisted in inventory management, monitoring stock levels of ingredients and supplies.
- Trained new kitchen staff on food handling procedures and operational protocols.
- Maintained cleanliness of workstations, adhering to health department regulations consistently.
- Implemented menu changes based on seasonal availability and customer feedback for improvement.
Education
High School Diploma -
Union Pines High School
Cameron, NC07-2020
Skills
- Shipping and receiving
- Warehouse operations
- Returns processing
- Packaging and labeling
- Forecasting and planning
- Warranty administration
- Sales support
- Parts identification
- Parts documentation
- Stock control
- Customer service
- Ordering parts
- Verbal and written communication
- Invoice processing
- Order fulfillment
- Problem-solving skills
- Shipping coordination
- Email communication
- Clean driving record
Languages
English
Native or Bilingual
Timeline
Parts Specialist
AutoZone
05.2024 - 08.2025
Cook/cashier
Burger King
01.2023 - 04.2024
Cook/Cashier Team Lead
Boddie-Noell Enterprises Inc.
12.2019 - 06.2022
High School Diploma -
Union Pines High School