Michael Harris
Zebulon
Summary
A dynamic Auto Parts Manager with a proven track record at Advance Auto Parts, excelling in parts ordering and inventory control. Enhanced customer satisfaction through effective demand forecasting and staff training. Achieved productivity targets by implementing streamlined procedures, fostering a collaborative team environment, and resolving conflicts efficiently. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Auto Parts Manger
(AAP) Advance Auto Parts
03.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customers preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops, and service departments for use in heavy duty, powered equipment.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Leader
KFC/TACO BELL
08.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Educated staff on organizational mission and goals to help employees achieve success.
Overnight Stocker
Walmart
09.2021 - 04.2022
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
Education
No Degree - Business
Saint Augustine
Raleigh, NC06-2024
High School Diploma -
Linden High School
Linden, NJ06-2020
Skills
- Parts ordering
- Stock control
- POS systems operations
- Demand forecasting
- Purchasing strategies
- Customer service
- Profit and loss tracking
- Improving customer satisfaction
- Inventory restocking
- Goal setting
- Ordering parts
- Staff training
- Returns processing
- Invoice processing
- Stock management
Languages
English
Native or Bilingual
Interests
- I like working with my hands and fixing things
- I have 2 years of computer skills
- I have a safe? quiet home with access to a computer, and internet for remote work
Timeline
Auto Parts Manger
(AAP) Advance Auto Parts
03.2024 - Current
Shift Leader
KFC/TACO BELL
08.2023 - 05.2024
Overnight Stocker
Walmart
09.2021 - 04.2022
No Degree - Business
Saint Augustine
High School Diploma -
Linden High School
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