Michael Graham

• As a server at Maggiano's, I ensure that guests receive an amazing experience, are taken care of, and provide them with information on dishes, wines, and cocktails.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• I ensure that guests are taken care of and that their needs are met while displaying a knowledge of the in-house menu of food & Cocktails.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

• As a member of the Hive Hip Hop Crew, I was responsible for performing choreography and executing performances during halftimes & timeouts of NBA Basketball Games.
• Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.
• Developed innovative and creative routines to captivate audiences.

• As a Host I greet guests, escort them to their tables, and clean their tables after they leave, Providing the best possible experience that I can
• As an Expo Server I brought guests their food, answered questions on specific dishes they would like information on, and kept the flow of the restaurant moving.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• As the Program Director of the JTA Academy, I facilitated the marketing of the program, budgeting, partnerships, and social media
• I was in charge of logistics communication for receiving sporting equipment, supplies, and food
• As well as scheduling meetings with potential donors and sponsors to discuss the growth of the program.
• Maintained and updated project related documents.

• My primary responsibilities as a host was providing a warm atmosphere for customers while ensuring that server sections stayed in order with a rotation system
• As a server I ensured that guests were properly taken care of and serviced in a timely manner.

• I mentored young Minority Students in the areas of math and science
• Exposing them to different opportunities in the Fields of Medicine and Technology.
• Assisted clients in setting and achieving personal and professional goals.
• Facilitated team building activities and workshops to improve communication, collaboration and productivity.

• I worked in the kitchen preparing food, washing dishes, and maintaining a clean, positive, workspace.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.

As a hire of Indigo Road Hospitality, I am responsible for ensuring the comfort of the guests and patrons that frequent the hotel. From explaining dishes, creating caffeinated beverages, and providing information on the surrounding Southpark area.

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.