Michael Gilbert
Charlotte
Summary
Dynamic professional skilled in customer service and sales, with proven leadership abilities and a focus on clear communication. Successfully ran a $62,000 business as a college student entrepreneur. Praised for analytical thinking and problem-solving. Great at following instructions and listening to others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Preferred Pump
Charlotte
05.2025 - 08.2025
- Operated forklifts to load and unload freight trucks, and transport materials throughout the warehouse.
- Sorted and organized inventory to maintain efficient storage systems.
- Maintained cleanliness and organization of work areas for safety compliance.
- Assisted in loading and unloading shipments for timely distribution.
- Used pallet jacks to move items to and from warehouse locations.
- Pulled and staged merchandise to prepare for loading and shipment to customers.
- Unpacked incoming shipments and organized new products on shelves, while updating inventory counts.
Branch Manager
Student Painters
Charlotte
01.2024 - 08.2024
- Sold and produced $62,000 in company revenue through an exterior house-painting business.
- Conducted recruitment for a marketing and production team and hosted employee interviews.
- Managed a dozen employees with my own marketing and production team.
- Quoted $400,000 in estimates and generated over 200 leads.
- Held hundreds of professional phone calls with clients, executives, employees, and other franchise managers.
- Frequently sent production and marketing team emails.
- Updated business documents daily for marketing, sales, production, and payroll.
- Attended sales trainings, division meetings, and payroll meetings bi-weekly.
- Managed employee payroll and labor hours with written documentation.
- Advertised the business through door-to-door cold calling, lawn signs, over 15,000 flyers, and door hangers.oorhangers.
Server/Host
Hawthorne's NY Pizza and Bar
11.2021 - 12.2023
Team Member
Chick-fil-A
04.2021 - 10.2021
- Presented menus to answer questions about items and make recommendations.
- Exercised focus and concentration to keep track of tables and remember orders.
- Assisted with training of new staff members.
- Recorded transactions in point of sales system to deliver prompt service.
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Swept and mopped floors and removed trash.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Monitored food and beverage levels to satisfy customer needs.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Education
BBA - Operations/Supply Chain Management
North Carolina State University
Raleigh, NC05.2027
High School -
Cox Mill High School
Concord, NC06.2023
Skills
- Customer Service
- Sales
- Business Management
- Microsoft Excel
- Leadership Capabilities
- Clear Communication
- Problem-Solving
- Heavy Lifting
- Organization
- Listening and following Instructions
Accomplishments
- Nominated for the 2022 Governor School
- Young Entrepreneurs Across America Alumni
- National Honor Society Member
- Duke University Talent Identification Program (Duke TIP)
- Graduating 4.3 High School GPA
- 2x NC Powerlifting State Champion
Certification
- Forklift Certified
Timeline
Warehouse Associate
Preferred Pump
05.2025 - 08.2025
Branch Manager
Student Painters
01.2024 - 08.2024
Server/Host
Hawthorne's NY Pizza and Bar
11.2021 - 12.2023
Team Member
Chick-fil-A
04.2021 - 10.2021
BBA - Operations/Supply Chain Management
North Carolina State University
High School -
Cox Mill High School
Similar Profiles
Mark SouthwardMark Southward
Outside Sales Representative at Preferred Pump & EquipmentOutside Sales Representative at Preferred Pump & Equipment
STACEY L. CARMANSTACEY L. CARMAN
Office Administrative Assistant at Preferred Realty Pros (Realty Executives Preferred)Office Administrative Assistant at Preferred Realty Pros (Realty Executives Preferred)
Johnnie KrugerJohnnie Kruger
Corporate Strategy Manager at Pump and Abrasion Technologies (Pty) Ltd AustraliaCorporate Strategy Manager at Pump and Abrasion Technologies (Pty) Ltd Australia
Da'Laycia FrazierDa'Laycia Frazier
Telecommunicator at Cityblock HealthTelecommunicator at Cityblock Health
Maggie SchmidtMaggie Schmidt
Bartender/Server Assistant at Castaways Bar and GrillBartender/Server Assistant at Castaways Bar and Grill