Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michael Gilbert

Charlotte

Summary

Dynamic professional skilled in customer service and sales, with proven leadership abilities and a focus on clear communication. Successfully ran a $62,000 business as a college student entrepreneur. Praised for analytical thinking and problem-solving. Great at following instructions and listening to others.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Preferred Pump
Charlotte
05.2025 - 08.2025
  • Operated forklifts to load and unload freight trucks, and transport materials throughout the warehouse.
  • Sorted and organized inventory to maintain efficient storage systems.
  • Maintained cleanliness and organization of work areas for safety compliance.
  • Assisted in loading and unloading shipments for timely distribution.
  • Used pallet jacks to move items to and from warehouse locations.
  • Pulled and staged merchandise to prepare for loading and shipment to customers.
  • Unpacked incoming shipments and organized new products on shelves, while updating inventory counts.

Branch Manager

Student Painters
Charlotte
01.2024 - 08.2024
  • Sold and produced $62,000 in company revenue through an exterior house-painting business.
  • Conducted recruitment for a marketing and production team and hosted employee interviews.
  • Managed a dozen employees with my own marketing and production team.
  • Quoted $400,000 in estimates and generated over 200 leads.
  • Held hundreds of professional phone calls with clients, executives, employees, and other franchise managers.
  • Frequently sent production and marketing team emails.
  • Updated business documents daily for marketing, sales, production, and payroll.
  • Attended sales trainings, division meetings, and payroll meetings bi-weekly.
  • Managed employee payroll and labor hours with written documentation.
  • Advertised the business through door-to-door cold calling, lawn signs, over 15,000 flyers, and door hangers.oorhangers.

Server/Host

Hawthorne's NY Pizza and Bar
11.2021 - 12.2023

Team Member

Chick-fil-A
04.2021 - 10.2021
  • Presented menus to answer questions about items and make recommendations.
  • Exercised focus and concentration to keep track of tables and remember orders.
  • Assisted with training of new staff members.
  • Recorded transactions in point of sales system to deliver prompt service.
  • Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Swept and mopped floors and removed trash.
  • Set up linens, dishes, and silverware to prepare tables for customers.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Monitored food and beverage levels to satisfy customer needs.
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options.

Education

BBA - Operations/Supply Chain Management

North Carolina State University
Raleigh, NC
05.2027

High School -

Cox Mill High School
Concord, NC
06.2023

Skills

  • Customer Service
  • Sales
  • Business Management
  • Microsoft Excel
  • Leadership Capabilities
  • Clear Communication
  • Problem-Solving
  • Heavy Lifting
  • Organization
  • Listening and following Instructions

Accomplishments

  • Nominated for the 2022 Governor School
  • Young Entrepreneurs Across America Alumni
  • National Honor Society Member
  • Duke University Talent Identification Program (Duke TIP)
  • Graduating 4.3 High School GPA
  • 2x NC Powerlifting State Champion

Certification

  • Forklift Certified

Timeline

Warehouse Associate

Preferred Pump
05.2025 - 08.2025

Branch Manager

Student Painters
01.2024 - 08.2024

Server/Host

Hawthorne's NY Pizza and Bar
11.2021 - 12.2023

Team Member

Chick-fil-A
04.2021 - 10.2021

BBA - Operations/Supply Chain Management

North Carolina State University

High School -

Cox Mill High School

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Michael Gilbert