Michael Freitas
Winston-Salem
Summary
Dynamic professional with extensive experience in retail management. Skilled in mentoring teams, optimizing inventory processes, and executing promotional strategies that elevate customer engagement and satisfaction. Committed to fostering a positive work environment while achieving business objectives.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Staples, The Office Supply Superstore
11.2023 - Current
- Mentored team members to enhance product knowledge and customer service skills.
- Streamlined inventory management processes to improve stock accuracy and reduce discrepancies.
- Developed training programs for new employees, fostering a culture of continuous learning.
- Analyzed sales data to identify trends and inform strategic inventory purchasing decisions.
- Coordinated promotional events, driving customer engagement and increasing store traffic.
- Implemented standard operating procedures to ensure compliance with company policies and best practices.
- Led performance evaluations, providing constructive feedback to enhance team productivity and morale.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Store Manager
GameStop
11.2008 - 11.2023
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Developed training programs to enhance staff skills and improve service quality across multiple locations.
- Streamlined store operations by implementing efficient scheduling and workflow processes, reducing labor costs.
- Analyzed sales data to identify trends, adjust merchandising strategies, and optimize product placement for increased revenue.
- Fostered a positive work environment by mentoring employees, promoting teamwork, and recognizing individual contributions.
- Executed promotional campaigns that increased foot traffic and enhanced brand visibility within the local community.
- Managed vendor relationships to ensure timely product deliveries and maintain optimal stock levels throughout all seasons.
- Utilized point-of-sale systems to track sales performance and monitor inventory turnover for informed decision-making.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Education
High School Diploma -
Halifax County High School
South Boston, VA05-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Performance reviewing
- Staff training and development
- Sales growth
- Multitasking
- Inventory management
- Marketing
Timeline
Assistant Manager
Staples, The Office Supply Superstore
11.2023 - Current
Store Manager
GameStop
11.2008 - 11.2023
High School Diploma -
Halifax County High School