Michael Fowler
Raleigh
Summary
Experienced with guest services and front desk management. Utilizes strong interpersonal skills to ensure guest satisfaction and resolve issues promptly. Knowledge of hotel booking systems and front office operations, contributing to smooth daily functions and positive guest experience.
Overview
22
22
years of professional experience
Work History
Accounting Lead
IAC
05.2022 - Current
- Prepare and analyze financial statements, budgets, and forecasts
- Oversee month-end and year-end closing processes
- Manage and maintain internal controls
- Utilized Quickbooks online to manage financial data.
- Analyze financial data to support business decisions
- Assist in developing and implementing financial policies and procedures.
- Perform account reconciliations
- Collaborate with other departments to gather financial data
- Prepare invoices and receive/apply all payments
Front Desk Associate
Holiday Inn Express
09.2003 - 06.2014
- Greet guests warmly and professionally upon arrival and departure.
- Answer guest inquiries about hotel services, amenities, and local attractions
- Address and resolve guest complaints and concerns promptly and efficiently.
- Process guest check-ins and check-outs, ensuring a smooth and efficient experience.
- Verify guest reservations and assign rooms accordingly
- Process payments and handle cash transactions accurately.
- Manage and update guest reservations, including making, modifying, and canceling them
- Communicate effectively with other hotel departments, such as housekeeping and maintenance, to ensure guest needs are met.
Education
Bachelor of Arts - Economics
Clemson University
Clemson, SCSkills
- Microsoft Office
- Quickbooks Online
- Customer Service
- Accurate Data Entry
- Effective verbal and written communication
- Professional and courteous
- Data Management
Timeline
Accounting Lead
IAC
05.2022 - Current
Front Desk Associate
Holiday Inn Express
09.2003 - 06.2014
Bachelor of Arts - Economics
Clemson University
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