Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Foster

Concord

Summary

Adaptable and professional individual with a diverse background in customer service, food preparation, and team collaboration. Experienced in thriving in fast-paced environments. Dedicated to consistently delivering high-quality results.

Overview

4
4
years of professional experience

Work History

LINE COOK/Grill

BUD & ALLEYS
08.2024 - 01.2025
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.

Barista/line cook

Emerald Hub at Calypso Towers
05.2022 - 08.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.

Barista/line cook

Charles Cafe
03.2023 - 10.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

SALES/Customer Service Representative

Innovative Vision
01.2022 - 05.2022
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

ONLINE GROCERY PICK-UP ASSOCIATE

Walmart
05.2021 - 10.2021
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Professional And Business Management

VOCATIONAL TRAINING AND DEVELOPMENT INSTITUTE
Kingston, JA
11-2023

Skills

  • Order Processing

  • Food Preparation

  • Food Safety

  • Team Collaboration

  • Exceptional communication

  • Time Management

  • Customer engagement

  • New hire training

  • MS office

  • Inventory management

  • POS system operation

  • Task prioritization

  • Workflow management

  • Organization

  • Goal driven

  • Inventory and stocking

Timeline

LINE COOK/Grill

BUD & ALLEYS
08.2024 - 01.2025

Barista/line cook

Charles Cafe
03.2023 - 10.2023

Barista/line cook

Emerald Hub at Calypso Towers
05.2022 - 08.2024

SALES/Customer Service Representative

Innovative Vision
01.2022 - 05.2022

ONLINE GROCERY PICK-UP ASSOCIATE

Walmart
05.2021 - 10.2021

Professional And Business Management

VOCATIONAL TRAINING AND DEVELOPMENT INSTITUTE

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Michael Foster