Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Flinchum

Lexington

Summary

To obtain a position in a progressive company offering opportunity for advancement based upon achievement and bottom line contribution.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director Hospitality Services, Wake Forest

Aramark Harvest Table Culinary Group
10.2023 - Current
  • Responsibilities include but are not limited to Client Relationships, Financial performance, Productivity and Compliance.
  • Manager of operations, responsible for developing and executing strategy to meet operating and financial goals. Leads the operations of four food service accounts by ensuring areas of responsibility meet objectives and client expectations.
  • Ensures dining operations align with Harvest Table’s standards. Coaches leaders and employees by creating a shared understanding about what needs to be achieved and how to execute to create a best-in-class dining experience. Rewards, recognizes, and develops employees. Ensures high safety and sanitation standards in all operations.


Store Manager Trainee

Aldi
11.2022 - 08.2023
  • I have trained on all aspects of successfully running a store in preparation for running my own store
  • I am involved in supervising day-to-day store activities, ensuring overall store performance, identifying staffing needs, managing schedules and developing operational action plans while mentoring and developing the team.
  • I handle customer concerns to ensure an appropriate resolution

Branch Manager and Mortgage Loan Originator

Christensen Financial
03.2018 - 09.2022
  • Enhanced branch production rates by managing office staff, hiring, and termination processes while coaching employees on state and federal laws and company overlays.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Participated in industry events and conferences to build relationships and gain market intelligence.

Assistant Restaurant Manager

Universal Orlando Resorts
12.2019 - 09.2020
  • I supervised the daily operations of a specific venue within the park
  • I assumed full responsibility of developing new team members and maintaining production and work flow of both front of the house and back of the house staff as well as resolving guest situations
  • I was responsible for high standards of efficiency, cleanliness, sanitation also products and equipment standards
  • I managed the ordering of supplies, enforcing company policies and procedures, increasing sales, reporting profit/losses, inventories and coordinating shipments
  • I created payroll reports, forecasting payroll budgets and motivating team members to perform to company standards.

General Manager

Kitchen Collection
04.2014 - 12.2019
  • I achieved and maintained companies shrink, audit and sales goals through execution of company programs and maintenance of store controls
  • I served as the Regional Trainer of New Store Managers
  • I ensured completion of daily tasks and addressed store performance opportunities
  • I drove sales by analyzing financial reports and executing plans to increase sales and address store performance opportunities.

General Manager

Circle K Corp
08.2012 - 04.2014
  • I evaluated and develop specific action plans to address the needs of the store in order to reach the desired objectives and sales goals, supervise store employees to ensure that all required tasks are completed accurately and timely.
  • I trained store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly. Recruited and train positive, enthusiastic employees, ensuring excellent customer service.
  • Also I assigned tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept to company standards. Schedule employees within company guidelines to maximize customer service and maintain the store image.

Assistant Manager

Walgreen's
04.2011 - 08.2012
  • I monitored inventory by working directly with vendors and corporate ordering.
  • Lead heavy merchandising, quality control audits, customer focus.
  • Coached and develop the team.
  • I supervised heavy cash control, corporate financial reporting and summary, payroll, labor budgets and forecasting sales.

General Manager

Joann Fabrics Superstore
06.2007 - 01.2011
  • I achieved and maintained company's shrink and audit goals through execution of company programs and maintenance of store controls.
  • Served as manager on duty to maintain service levels through adequately staffing the store.
  • I ensured completion of daily tasks and addressed store performance opportunities.
  • Drove sales by analyzing financial reports and executing plans to increase sales and addressee store performance opportunities.

Education

Associates Of science - Business Administration

Florida Metropolitan University

Skills

  • Excellent interpersonal and communication skills, cooperative, patient, supportive and loyal team player
  • Very detailed and organized Strong sense of responsibility and self-motivated, success oriented with high energy and a positive attitude
  • Ability to lead a project or task that is completed accurately and in a timely fashion, with strong follow up skills

Certification

Servsafe certification

Timeline

Director Hospitality Services, Wake Forest

Aramark Harvest Table Culinary Group
10.2023 - Current

Store Manager Trainee

Aldi
11.2022 - 08.2023

Assistant Restaurant Manager

Universal Orlando Resorts
12.2019 - 09.2020

Branch Manager and Mortgage Loan Originator

Christensen Financial
03.2018 - 09.2022

General Manager

Kitchen Collection
04.2014 - 12.2019

General Manager

Circle K Corp
08.2012 - 04.2014

Assistant Manager

Walgreen's
04.2011 - 08.2012

General Manager

Joann Fabrics Superstore
06.2007 - 01.2011

Associates Of science - Business Administration

Florida Metropolitan University

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Michael Flinchum