Michael Crain
Wilmington
Summary
Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Customer Service Support Representative
Guitar Pickers
Wilmington
05.2023 - Current
- Responsible for assisting customers with knowledge, and conducting sales.
- Responsible for registering and processing cash transactions.
- Able to assist customers with guitar tech-related services.
- Provided product recommendations based on customer needs and preferences.
- Responsible for social media management.
Bartender
Waterline Brewing
Wilmington
03.2023 - Current
- Responsible for providing quality customer service at high volumes, with a positive outlook and personality.
- Prepared and served a variety of craft beers and cocktails.
- Responsible for retaining extensive knowledge of products to help customers make satisfying decisions.
- Engaged with customers to enhance their experience and satisfaction.
- Responsible for all cash transactions.
- Trained new staff on bartending techniques and company standards.
- Responsible for social media management.
Merchandiser/Sales
City Beverage
Elizabeth City
08.2021 - 01.2023
- Providing end-to-end sales for all accounts and clients
- Responsible for managing sales, ordering/logistics, and delivery
- Continuously seeking new accounts while maintaining existing client relationships
Education
Bachelor of Science - Business Administration, Concentration in Marketing Strategy
University of North Carolina Wilmington
Wilmington, NC01.2021
Associate of Arts -
Cape Fear Community College
Wilmington, NC05.2019
Skills
- Microsoft Office Suites
- Decision making
- Multitasking
- Customer engagement
- Cash handling
- Product knowledge
- Marketing and sales experience
- Social media management
- Attention to detail
- Guitar repair expertise
Awards
- Dean's list, 2019
Certification
Cicerone Certified
Timeline
Customer Service Support Representative
Guitar Pickers
05.2023 - Current
Bartender
Waterline Brewing
03.2023 - Current
Merchandiser/Sales
City Beverage
08.2021 - 01.2023
Bachelor of Science - Business Administration, Concentration in Marketing Strategy
University of North Carolina Wilmington
Associate of Arts -
Cape Fear Community College