Summary
Overview
Work History
Education
Skills
Timeline
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Michael Colwell

newport

Summary

Hardworking and passionate job seeker who is ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

2026
2026
years of professional experience

Work History

Shore Support

Ferry System
04.2024 - Current
  • I work with customer service, janitorial duties, directing and controlling traffic, loading and unloading traffic from boats, operating machinery such as ramps and loading docks, and making sure the grounds are safe.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

EMT/Fire Fighter/ Volunteer

Mill Creek Fire Department
2015 - 2025
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.

Petsmart leader

PetSmart
10.2020 - 07.2021


  • Trained employees in store and assigned duties.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Optimized customer experience by delivering superior services
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
  • Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.
  • Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Assisted in managing financial transactions accurately while maintaining organized records of all services provided.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Assisted customers with various payment methods, processing returns, exchanges, credit card applications, and gift cards as needed.
  • Promoted store loyalty programs through customer engagement and highlighting program benefits at the point of sale.

Busser

casa san carol
05.2019 - 07.2019
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.

Dishwasher

Golden Corral Corporation
05.2018 - 08.2018
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.

Education

High School Diploma -

West Carteret High School
Morehead City, NC
01-2017

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable

Timeline

Shore Support

Ferry System
04.2024 - Current

Petsmart leader

PetSmart
10.2020 - 07.2021

Busser

casa san carol
05.2019 - 07.2019

Dishwasher

Golden Corral Corporation
05.2018 - 08.2018

EMT/Fire Fighter/ Volunteer

Mill Creek Fire Department
2015 - 2025

High School Diploma -

West Carteret High School

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Michael Colwell