Michael Coleman Jr.
Havelock
Summary
Dynamic retail leader with extensive experience at Lowe's Home Improvement, excelling in store operations and team management. Proven track record in driving sales through strategic promotions and relationship building. Skilled in inventory management and customer relations, fostering a collaborative environment that enhances performance and satisfaction.
Overview
22
22
years of professional experience
Work History
Specialty Assistant Store Manager
Lowe's Home Improvement
09.2020 - 11.2025
- Led daily operations to enhance customer satisfaction and streamline store processes.
- Mentored team members, fostering a collaborative environment and improving overall performance.
- Developed training programs for staff, ensuring adherence to company policies and best practices.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving strategic product placement and promotional strategies.
- Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Boosted sales performance with targeted marketing strategies and promotions.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responsible for driving install sales throughout the store and handling customer questions and issues during the install process.
- Drove sales and handled supply and delivery issues for Pro (Contractor) customers.
Merchandising Assistant Store Manager
Lowe's Home Improvement
02.2019 - 09.2020
- Led merchandising initiatives to optimize product placement and enhance customer experience.
- Trained and mentored staff on effective sales techniques and product knowledge.
- Analyzed inventory data to forecast demand and streamline stock replenishment processes.
- Developed promotional displays that increased foot traffic and boosted sales performance.
- Monitored compliance with company standards for visual merchandising and signage consistency.
- Executed seasonal merchandising plans, adapting strategies based on customer feedback and market trends.
- Conducted regular training sessions to ensure team alignment with operational goals and service excellence.
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
Service Manager
Lowe's Home Improvement
02.2017 - 02.2019
- Led team to enhance customer service satisfaction through effective training programs.
- Streamlined inventory management processes to reduce stock discrepancies and improve order fulfillment.
- Developed and implemented operational strategies that increased store efficiency and workflow productivity.
- Mentored staff on best practices in service delivery, fostering a culture of continuous improvement.
- Met with customers to discuss service needs and offer available solutions.
Department Manager Outdoor Power Equipment
Lowe's Home Improvement
02.2015 - 02.2017
- Oversaw daily operations, ensuring efficient workflow and customer satisfaction across multiple departments.
- Developed training programs for staff, enhancing product knowledge and improving service quality.
- Implemented inventory management systems to optimize stock levels and reduce excess inventory.
- Collaborated with cross-functional teams to launch promotional events, driving sales and customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and marketing initiatives.
Flooring Sales Specialist
Lowe's Home Improvement
10.2009 - 02.2015
- Assisted customers in selecting flooring products based on style, durability, and budget considerations.
- Educated clients on flooring installation processes and maintenance requirements to enhance customer satisfaction.
- Coordinated product displays to highlight new arrivals and promotional items, driving customer engagement.
- Analyzed market trends to identify opportunities for expanding flooring product offerings and improving sales strategies.
- Developed strategic relationships with contractors to foster repeat business and referrals within the local community.
- Drove team revenue totals by bringing in top sales numbers.
Department Manager Lumber/Building Materials
Lowe's Home Improvement
09.2007 - 10.2009
- Led daily operations to optimize inventory management and product availability.
- Implemented training programs to enhance team performance and customer service skills.
- Developed strategies to improve store layout and merchandising for increased sales.
- Streamlined workflow processes to enhance operational efficiency across departments.
- Fostered a positive work environment through effective communication and conflict resolution.
Customer Service Associate
Lowe's Home Improvement
01.2004 - 09.2007
- Assisted customers in product selection, ensuring satisfaction and enhancing overall shopping experience.
- Resolved customer inquiries efficiently, maintaining high service standards and fostering loyalty.
- Collaborated with team members to streamline store operations, improving workflow efficiency.
- Trained new associates on customer service protocols and product knowledge, promoting a knowledgeable team environment.
Education
High School Diploma -
Havelock High School
Havelock05-2001
Skills
- Store operations
- Team management
- Task delegation
- Tech-savviness
- Promotions planning
- Time management
- Attention to detail
- Relationship building and management
- Sales strategies
- Microsoft Office Suite
- Customer relations
Accomplishments
- Was awarded Top Specialty Sales Manager for 2021 and 2022 by being in the top 10% of the company for Specialty Sales to plan and Install Sales to plan for those years
Timeline
Specialty Assistant Store Manager
Lowe's Home Improvement
09.2020 - 11.2025
Merchandising Assistant Store Manager
Lowe's Home Improvement
02.2019 - 09.2020
Service Manager
Lowe's Home Improvement
02.2017 - 02.2019
Department Manager Outdoor Power Equipment
Lowe's Home Improvement
02.2015 - 02.2017
Flooring Sales Specialist
Lowe's Home Improvement
10.2009 - 02.2015
Department Manager Lumber/Building Materials
Lowe's Home Improvement
09.2007 - 10.2009
Customer Service Associate
Lowe's Home Improvement
01.2004 - 09.2007
High School Diploma -
Havelock High School