Peggie Queen
Hope Mills
Summary
Dynamic Outreach and Food Pantry Director with expertise in partnership development, staff training, and community outreach. Skilled in food safety compliance and budget management, fostering impactful programs that enhance community connections.
Overview
16
16
years of professional experience
Work History
Outreach and food Pantry Director
Prophetic Ministries
08.2009 - 05.2025
- Established partnerships with local organizations to expand service offerings.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Completed day-to-day duties accurately and efficiently.
- Trained new employees on safety procedures and operational best practices.
- Organized community outreach programs to engage local residents and promote church initiatives.
- Coordinated with the church staff to plan special events such as retreats and mission trips.
- Provided pastoral care to individuals seeking comfort or advice regarding personal matters.
- Mentored young adults interested in pursuing a career as a missionary worker.
- Feeding members before and after service.
- Feeding the homeless twice a month.
Customer Service Representative
Bluegreen Vacations
Orlando
07.2021 - 11.2023
- Assisted customers with booking vacation packages and addressing inquiries.
- Resolved customer complaints through effective communication and problem-solving skills.
- Trained new staff members on company policies and customer service techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Collected deposits or payments and arranged for billing.
Patient Food Coordinator
Orlando Health
Orlando
07.2018 - 08.2021
- Monitored food quality and freshness while ensuring compliance with health and safety regulations.
- Coordinated order placement with vendors to ensure timely delivery of supplies.
- Trained new employees on food safety protocols and operating procedures within the kitchen.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Distributed food to service staff for prompt delivery to patients.
- Coordinated food service schedules for diverse departments within healthcare facility.
Shift Lead
Wet and Wild Orlando
Orlando
03.2010 - 12.2017
- Maintained cleanliness of kitchen and dining areas throughout shifts.
- Assisted in inventory management and restocking supplies as needed.
- Provided excellent customer service by addressing guest inquiries and concerns.
- Trained new staff on food handling procedures and operational standards.
- Monitored food quality and freshness to meet health regulations consistently.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Organized take-out orders for customers who requested them.
- Manager staff, provide exceptional customer service to guests.
Education
Associate of Arts - Wed Graph And Design
Florida Technical College
Orlando, FL05-2018
Associate of Science - Business Administration
Smith Business College
Washington DC05-1985
Skills
- Partnership development
- Staff training
- Budget management
- Community outreach
- Food safety compliance
- Customer relationship management
- Team management
- Problem-solving
- Team building
- Conflict resolution
Accomplishments
- Phi Theta Kappa Honor Society 2016
Timeline
Customer Service Representative
Bluegreen Vacations
07.2021 - 11.2023
Patient Food Coordinator
Orlando Health
07.2018 - 08.2021
Shift Lead
Wet and Wild Orlando
03.2010 - 12.2017
Outreach and food Pantry Director
Prophetic Ministries
08.2009 - 05.2025
Associate of Arts - Wed Graph And Design
Florida Technical College
Associate of Science - Business Administration
Smith Business College
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