Michael Blake Gurganus
New Bern
Summary
Accomplished Store Manager with a proven track record at Craven County ABC with inventory management, customer relations, reliability.
Overview
2
2
years of professional experience
Work History
Store Manager #6
Craven County ABC
01.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Assistant Manager Store #5
Craven County ABC
01.2023 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed tasting reports and accurate records of additional revenue through those events.
Education
Associate of Applied Science - Computer Information Technology
Pitt Community College
07-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking
- Friendly and positive
- Inventory management
Timeline
Store Manager #6
Craven County ABC
01.2025 - Current
Assistant Manager Store #5
Craven County ABC
01.2023 - 12.2024
Associate of Applied Science - Computer Information Technology
Pitt Community College
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