Summary
Work History
Education
Skills
Timeline
Generic

Micah Owensby

Concord

Summary

With many years of experience in customer service, food service, and related fields, including leadership positions that included training responsibilities, I've developed invaluable skills interacting with people in ways that are courteous, helpful, and productive. I am proficient in time management and data entry as well. I enjoy being part of a team, having a task to complete, and perform at my best under pressure, and in fast paced, high volume environments. I'm not afraid to make mistakes and learn from them, and am always open to constructive criticism. I possess a level of pride in my work that sets me apart from other candidates. It isn't a skill that I've learned over time, but a principle that is the foundation of the work that I do. I strive for knowledge and proficiency and look forward to sharing my experience with others.

Work History

Shift Supervisor

Neomonde Mediterranean Restaurant
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures, completed nightly paperwork, and balanced cash drawers.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Shift Supervisor

Five Guys
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Shift Supervisor

Qdobas
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Education

Parkwood Highschool
Monroe, NC
06-2008

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Training and mentoring
  • Staff motivation
  • Safety awareness
  • Conflict resolution techniques
  • Policy enforcement
  • Labor and food cost control
  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Team collaboration and leadership

Timeline

Shift Supervisor

Neomonde Mediterranean Restaurant

Shift Supervisor

Five Guys

Shift Supervisor

Qdobas

Parkwood Highschool

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Micah Owensby