Micah Chavis
Clayton,NC
Summary
- Hands-on troubleshooter. Experienced in using resources to solve a solution. Very helpful in assisting colleagues as well as cooperating. I'm very Proficient in maintaining smooth and efficient mechanical systems. Systematic professional with keen eye for details, strong focus on performance improvements and skill in root cause analysis. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Skilled in diagnosing and addressing complex hardware issues, such as, repairing and maintaining PCs. Effective at working with little supervision to support various trade crews. Knowledgeable about maintaining clean work areas, restocking supplies and completing basic equipment repairs. Computer-savvy and team-oriented with positive and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
Customer Care Associate
Continuum Global Solutions
10.2017 - Current
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Documented caller information in delivery system to initiate standard responses based on particular needs.
- Analyzed root causes of recurring issues to implement preventive measures, reducing number of future complaints.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
Education
Associate of Arts -
Louisburg College
Louisburg, NC05.2017
High School Diploma -
Wakefield High School
Raleigh, NC06.2015
Skills
- CRM Software
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Multitasking and Prioritization
- Complaint Handling
- Call center experience
- De-Escalation Techniques
- Conflict resolution skills
- Document Preparation
- Technical Support
- Network/System Troubleshooting
- Hardware/Software System Installation
- Customer Service
- Operating System Knowledge
- Problem solving ability
- Power and Hand tool Use/Proficiency
- Equipment Troubleshooting
- Safety awareness
Timeline
Customer Care Associate
Continuum Global Solutions
10.2017 - Current
Associate of Arts -
Louisburg College
High School Diploma -
Wakefield High School
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